Global leaders trust InvGate
Feature | Starter$1,499 /year | Pro$500 /agent /year | EnterpriseCustom |
|---|---|---|---|
| General Capabilities | |||
| Host and manage the platform entirely within your own infrastructure, maintaining full control over data, security, and compliance requirements. | Not included | ||
| Enable user authentication with support for Microsoft, Google, and LDAP/SAML providers. | Included | ||
| Ensure brand consistency by using your own DNS name and SSL certificate. | Included | ||
| Configure multiple SAML authentication services from different Identity Providers (IdPs). | Not included | ||
| Product Features | |||
| Ticket ManagementIntuitive ticketing to manage requests, cut costs, and speed up IT support. | Included | ||
| Knowledge ManagementArticle repository to drive self-resolution, speed, and reduced workload. | Included | ||
| Self-Service PortalCustom self-service portal to manage requests, boost IT efficiency, and empower end-users with autonomy. | Included | ||
| Reports and AnalyticsReports with service metrics to guide decisions across all organization levels. | Included | ||
| Service Level Management (SLAs and OLAs)Configure and monitor service and operational level agreements to guide performance decisions and accountability across your organization. | Included | ||
| Multi-Department SupportApply Service Management to any department to boost efficiency and collaboration. | Included | ||
| Enhance visibility and order with custom approvals for processes from critical to routine. | Included | ||
| AutomationTrigger custom actions before events in a request when conditions are met. | Included | ||
| GamificationBoost motivation and productivity with challenges, engagement, and rewards. | Included | ||
| Workflow builderNo-code workflow builder to design and automate processes with tasks and forms. | Included | ||
| ESM TemplatesWorkflow templates to accelerate automation and fit your organization’s needs. | Included | ||
| AI Capabilities | |||
| AI-powered tools to streamline processes, optimize IT support efficiency, and accelerate service delivery. | Included | ||
| Virtual Service AgentReduce your ticket volume with human-like conversations across multiple channels. | Included | ||
| Knowledge DiscoveryTurn closed tickets into governed knowledge snippets that power AI responses and agent recommendations, without writing a single article. | Included | ||
| Integrations | |||
| Microsoft TeamsCreation and management of requests through Microsoft Teams. | Included | ||
| WhatsAppAllow end-users to interact with the Virtual Service Agent directly through WhatsApp. | Included | ||
| Microsoft Entra IDIdentity sync (Active Directory and Entra ID). | Included | ||
| OktaIdentity and Access Management. | Included | ||
| User and Group Management. | Included | ||
| Parse incoming e-mails into your service desk. | Included | ||
| InvGate APIProgrammatic interface to integrate InvGate Service Management with many applications. | Included | ||
| Reporting (OLAP) API to consume stored data efficiently and build custom reports with external tools. | Not included | ||
| Custom ETL integrations to move data between InvGate’s Cloud and your BI or data warehouse. | Not included | ||
| ZapierConnect InvGate Service Management with hundreds of apps to sync data and automate actions using Zapier. | Included | ||
| ITAM Integration | |||
| InvGate Asset Management | Included | ||
| MS SCCM | Included | ||
| FileWave | Included | ||
| ITIL alignment | |||
| Incident Management | Included | ||
| Problem Management | Included | ||
| Change Management | Included | ||
| Knowledge Management | Included | ||
| IT Asset Management (ITAM) | Included | ||
| Capacity and Performance Management | Included | ||
| Deployment Management | Included | ||
| Information Security Management | Included | ||
| Measurement and Reporting Management | Included | ||
| Release Management | Included | ||
| Service Catalogue Management | Included | ||
| Service Configuration Management | Included | ||
| Service Level Management | Included | ||
| Service Request Management | Included | ||
| Service Request Management | Included | ||
| Supplier Management | Included | ||
| Customer Success, support, and professional services | |||
| Get assistance directly from InvGate's Support team. | Included | ||
| InvGate CommunityAccess our user community for tips, discussions, and best practices. | Included | ||
| A point of contact focused on ensuring your success with our solutions. | Included | ||
| 24/7 support for critical service availability issues. | Included | ||
| Onboarding and training | Included | ||
| Request help from our Compliance and Security teams when you need it. | Not included | ||
| Technical Capabilities | |||
| Service level agreement. | Included | ||
| All plans include TLS in-transit and AES-256 at-rest encryption, aligned with industry standards. | Included | ||
| Establish secure connections between your InvGate cloud instance and local network services, such as on-premises Active Directory, LDAP, or SMTP servers behind your firewall. | Included | ||
| Additional system installation to test configs and data in a sandbox or staging environment. | Paid add-on | ||
| Configure your own outgoing email server | Not included | ||
| Set up multiple outgoing email servers by area so messages use the correct domain. | Not included | ||
| Define access rules for data and system use, including individual or custom login restrictions. | Not included | ||
| Services and data hosting in an environment solely for your business. | Not included | ||
| Opt for a 6-month manual upgrade schedule for stability and controlled Change Management. | Not included | ||
| Special services and data hosting for country-specific requirements. | Not included | ||
| IP or protocol-based restrictions for secure access to InvGate’s cloud services. | Not included | ||
| Establish secure IPSec VPN tunnels with your infrastructure (available on cloud and on-premise). | Not included | ||
| Set up a backup VPN link to maintain high availability. | Not included | ||
| Ready-to-use, up-to-date system backup to guarantee uninterrupted operations. | Not included | ||
| Extended API limits for high-volume interactions. | Not included | ||
| Define custom backup locations, schedules, and retention or purge rules for Data Management. | Not included |
Martin Nuñez - Service Desk Manager
Megan Engels - IT Service Desk Manager
Marcos Aste - Level One Support Efficiency Leader
Anngy Dordelly - IT Support Manager
"The platform is intuitive, flexible, and easy to configure. The customizable workflows and user-friendly interface make it easy to adapt the tool to our internal processes."
Director of IT - IT Services Industry
"Great product and very easy to deploy. InvGate brought a valuable product to us that was within budget financially and from a timeline standpoint."
VP, Technology Services - Banking
"InvGate Service Management has allowed us to centralize all internal requests into a single platform. Its intuitive interface, automated workflows, and integration with asset management have greatly simplified our processes."
IT Associate - IT Services
"Easy setup and transition from a competitor’s product. Fast communication whenever we have a question about how to do something. Had the product up and running in less than an hour and only took a couple of hours to configure how we wanted the help desk to be set up."
IT Director - Government
Everything you need to know about InvGate Service Management.
In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.
End-users in InvGate Service Management are non-licensed users who can create requests for assistance.
Approvers are end-users who have decision-making capabilities in the system. They can have specific roles, such as team leaders, and can approve or deny requests made by others.
Both user types are unlimited and free of charge at InvGate Service Management.
Yes, you can try InvGate Service Management free for 30 days with a ready-to-play account here. Also, you can turn your trial into your production instance by simply requesting it through our Support team.
InvGate Service Management is a comprehensive solution that combines several features to provide a smooth service management experience. Through its ticketing system, agents can easily manage and track customer inquiries. At the same time, its analytics capabilities offer valuable insights into the support team’s performance. At the same time, its analytics functionalities provide information on the performance of the customer service team for continuous improvement.
The Knowledge Base and Self-Service Portal promote users to easily and quickly find answers to frequently asked questions. Additionally, the no-code workflow generator makes it simple to automate certain routine tasks. InvGate Service Management also integrates with third-party tools, promoting communication and collaboration between different teams. These automation features streamline processes and make the experiences of agents and end-users easier. Finally, InvGate is constantly developing new capabilities, such as AI-powered support, to stay ahead.
Integrating InvGate Service Management into existing IT infrastructures is easy due to its seamless integration with popular identity providers such as Azure AD and Okta through SCIM. This enables organizations to hold onto their existing IT Service Management solutions and systems, reducing the workload on IT departments.
InvGate Service Management also supports modern authentication through Exchange Web Services (EWS), SMTP for sending notifications and inbound email for ticket management. Additionally, InvGate Service Management has native integration with Microsoft Teams and it can also merge with frequently used services like Slack and PagerDuty via its native integration with Zapier. Furthermore, InvGate Service Management can integrate ITAM tools like SCCM and FileWave. Finally it also provides API and web services capabilities for any additional customer needs.
You can check out all InvGate Service Management integrations here.
InvGate offers comprehensive training and support services to ensure a smooth implementation process for all its customers. Unlike other ITSM vendors, InvGate does not request expensive consulting costs when it needs support services. This is because we have designed InvGate’s implementation process to run in only a few weeks, thanks to its low-code configuration, dedicated implementation support team and Onboarding and training. InvGate provides employee training to ensure users can effectively use the solution and take advantage of its features.
InvGate takes security and data privacy very seriously and has implemented several measures to protect its customer’s data. In this respect, InvGate is SOC 2 Type 1 certified. This shows our commitment to maintaining the highest security standards, availability, processing integrity, confidentiality and privacy. InvGate also meets GDPR requirements, ensuring its customer’s data is handled following strict data protection regulations. The tool also implements industry-standard encryption measures to protect its customers’ data further, allowing it to meet the security requirements of highly regulated industries. These measures give its customers peace of mind, knowing their data is always protected.
Prices listed are Manufacturer’s Suggested Retail Price (MSRP) for the base subscription and do not include taxes or additional fees. Final pricing will be determined based on your enterprise’s specific needs and customization requirements. Prices may be modified at any time, without prior notice.
