Version date: August 8, 2025
The following provisions apply to Customer’s use of any InvGate Services. Capitalized terms not otherwise defined herein shall have the meaning set forth in the Master Subscription Agreement (or any other services agreement between the Parties).
InvGate strives to ensure that the InvGate Services are reliable and free from unnecessary disruptions. For that purpose, InvGate counts on its customers to use the InvGate Services responsibly, according to reasonable standards and for their original intended use, avoiding excessive costs, or circumventing the intended pricing model.
These Product Usage Guidelines (the “Guidelines”) outline certain examples of what InvGate considers excessive, improper, abnormal or harmful usage of the InvGate Services (“Excessive Usage”). In the event that an Excessive Usage occurs, InvGate shall notify Customer and Customer shall promptly remediate it. InvGate may suspend the provision of InvGate Services and/or charge additional fees for any unremediated Excessive Usage.
These Guidelines are guided not just by strict definitions, but by its overall purpose. That means that if something is not explicitly mentioned in the examples below but clearly goes against the intent or spirit of these Guidelines, then InvGate still reserves the right to request remediation.
Storage
Maximum Bucket + DB size per instance. (i.e., size of total storage)
Limit type: Soft
Starter
100GB
Pro
2TB
Enterprise
4TB
Attachments
Maximum allowed size per attachment
Limit type: Soft
All Tiers
100MB
Users
Maximum number of end users and technical users created per paid agent
Limit type: Soft
All Tiers
100.000
Dashboards
Maximum number of dashboards (created or received via sharing) per user
Limit type: Hard
All Tiers
100
Dashboard charts
Maximum number of charts per dashboard
Limit type: Hard
All Tiers
25
Outbound emails
Maximum number of emails sent using the InvGate Email Server SMTP per instance per day
Limit type: Hard
All Tiers
30.000
Active triggers
Maximum number of active automations per instance
Limit type: Hard
Starter
250
Pro
500
Enterprise
750
Trigger actions
Maximum number of actions configured per automation
Limit type: Hard
All Tiers
40
Trigger executions
Maximum number of automations run per request
Limit type: Hard
Starter
10
Pro
10
Enterprise
20
SCIM (Users)
Maximum number of allowed SCIM user requests per minute
Limit type: Hard
Starter
200
Pro
200
Enterprise
400
SCIM (Groups)
Maximum number of allowed SCIM group requests per minute
Limit type: Hard
Starter
200
Pro
200
Enterprise
400
[API] General
Maximum amount of requests to the IGSM API per minute
Limit type: Hard
All Tiers
1.000
[API] Request creation
Maximum amount of requests to the /incident POST endpoint per minute
Limit type: Hard
Starter
50
Pro
100
Enterprise
200
[API] Request update
Maximum amount of requests to the /incident PUT endpoint per minute
Limit type: Hard
Starter
50
Pro
100
Enterprise
200
[API] Request details
Maximum amount of requests to the /incident GET endpoint per minute
Limit type: Hard
Starter
75
Pro
150
Enterprise
200
[API] Request details in bulk
Maximum amount of requests to the /incidents GET endpoint per minute
Limit type: Hard
Starter
50
Pro
75
Enterprise
100
[API] User creation
Maximum amount of requests to the /user POST endpoint per minute
Limit type: Hard
Starter
25
Pro
50
Enterprise
100
[API] User details
Maximum amount of requests to the /user GET endpoint per minute
Limit type: Hard
Starter
100
Pro
200
Enterprise
400
[API] User details in bulk
Maximum amount of requests to the /users GET endpoint per minute
Limit type: Hard
Starter
25
Pro
50
Enterprise
100