AI built into every layer of your IT stack
Proactive agents, event-driven automation, and an AI copilot, across ITSM and ITAM. Governed, auditable, and ready from day one.
Every vendor is promising agentic AI. Most of them are selling you a builder that lets you configure your own agents, define their scope, manage their behavior. You get flexibility at setup. You inherit the risk at runtime.
InvGate AI Hub works differently. Instead of a blank canvas, you get a collection of purpose-built agents and copilots already embedded in your platform, each scoped to a specific job, each operating inside your existing ITSM workflows, each auditable by default.
Your team stays in control. Agents and copilots do the work.
The AI taxonomy: five layers, one hub
Meet employees where they are
Conversational experience
Natural language resolution across Teams, WhatsApp, and your self-service portal. Understands the request instead of just redirecting it.
Solution-based responses
Delivers KB-sourced answers directly in the conversation. No redirects, no context loss, no ticket form.
Contextual KB summaries
Contextualizes and summarizes the right article before sharing, so the employee gets the answer rather than the full document.
Some problems don't announce themselves
SLA Guardian Agent
Watches every open ticket against its SLA window in real time. When breach risk is detected, based on historical resolution patterns, it flags the ticket and recommends escalation before the clock runs out. Not reactive. Predictive.
Incident Detection Agent
Reads your ticket stream continuously. When unrelated requests start showing the same symptoms, it connects the dots, classifies the pattern as a potential major incident, and activates the response process.
Problem Intelligence Agent
Clusters tickets by root cause across categories and time. When the same underlying problem generates repeated requests, it surfaces the issue, so your team fixes the source rather than the symptoms.
Every moment in the ticket lifecycle has a job to do
Intelligent Triage Agent
ETTR Agent
Smart Assignment Agent
MI Announcement Agent
Change Risk Agent
Sentiment Monitoring Agent
Knowledge Discovery Agent
Every agent deserves a copilot
Improved Responses
Knowledge Article Generation
Quick Replies
Solution Recommendation
Ticket Summarization
Expert Collaboration
Keywords Generation
Asset intelligence, built in
AI you can explain to your CISO
Every agent operates inside your existing ITSM processes and ITIL workflows. Every action is logged, traceable, and visible, giving you the full picture, always within reach.
Talk to an expertScoped by design
Each agent operates within a defined scope. No agent has cross-entity reach beyond its specific job.
Auditable by default
Every detection, flag, recommendation, and action is logged in your existing audit trail.
No builder required
You don't configure or govern the agents. They already operate inside the processes you govern.
What's next
More capabilities shipping across ITSM and IGAM.
Auto-healing
Executes corrective actions automatically when defined conditions are met, across ITSM and IGAM.
Spell-checker
Detects grammar errors in agent responses and suggests corrections in context, with one click to apply.
Translations
Agents communicate with users across language barriers seamlessly, in the flow of the ticket.
Check out InvGate as your ITSM and ITAM solution
30-day free trial - No credit card needed
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.