AI-powered Knowledge Management for a smarter service desk
Create, discover, and govern knowledge with AI, so your team documents less and resolves more.
Articles you write. Knowledge AI discovers.
InvGate Knowledge Management combines structured authoring with automatic extraction from your operational history. This way your knowledge layer grows even when no one writes a single article.
Knowledge base
Create, maintain, and share structured knowledge articles with AI-assisted drafting. Turn resolved tickets into polished documentation your team and end-users can rely on.
- AI-assisted article generation from resolutions
- Rich media editor with multimedia support
- Multi-level structure and role-based permissions
- User feedback and analytics
Knowledge Discovery
AI analyzes your closed tickets and extracts structured knowledge fragments called Snippets — contextual insights that power AI features without anyone writing a single article.
- Automatic Snippet generation from closed tickets
- Always-on — discovers new knowledge continuously
- Human-in-the-loop governance with moderation queue
- Human-in-the-loop governance with moderation queue
Build a knowledge base that works for everyone
Rich media editor
Multi-level knowledge base
Role-based administration
Transform resolutions into articles
Continuously improve your knowledge base with real user insights
Your closed tickets already hold the answers. Now AI finds them for you.
Most companies don’t have a solid knowledge base, which means their Virtual Service Agents can’t give great answers. Knowledge Discovery changes that. It analyzes closed tickets and turns that information into structured knowledge fragments called Snippets
Closed
tickets
AI
Snippet
Virtual Service Agent
Always-on discovery
Knowledge Discovery isn’t a one-time import. The system analyzes closed tickets on a recurring basis, generating new Snippets as new incidents and requests emerge. Your knowledge layer grows as your operations evolve — even if no one writes a single article.
Governance-first design
In the AI era, your knowledge base is a governance tool that controls what your Virtual Service Agent says. Every Snippet goes through a moderation queue before reaching agents or end-users, and three visibility levels let you decide what powers which AI feature.
Powers AI features directly
Approved Snippets flow into Solution Recommendations for agents and VSA responses for end-users — making deflection more accurate as your operational history grows, without writing a single knowledge base article.
Governance that scales with your trust
Every Snippet starts invisible. You decide when it’s ready to power AI features — step by step.
Snippet is created and available for review and editing only. Not used by any AI feature yet.
Powers Solution Recommendations within active tickets. Agents see AI-suggested answers informed by this Snippet’s context.
Powers both Solution Recommendations and Virtual Service Agent responses. The Snippet now helps deflect tickets for end-users too.
Empower the AI Virtual Service Agent with articles and Snippets
The Virtual Service Agent draws from your articles and AI-discovered Snippets to resolve requests through natural conversation — without human intervention.
About the AI Virtual Service Agent
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