Improve Service Management Productivity with Gamification
Improve individual/team motivation and productivity then, in turn, better performance and service delivery through the use of challenges, engagement, and rewards.
Increase Productivity Powered by a Competitive Team Spirit
Gamification is a framework to reward staff, with virtual or tangible incentives for completing tasks that contribute towards the overall team, department, or company goals in a fun and competitive way.
Increase Team Motivation and Collaboration
Give recognition to agents for their hard work and increased motivation to continue improving by providing continual feedback on progress through rankings and skill level points, and setting daily tasks that are aligned with long term goals.
Define Quests That Match the Goals of Your Business
Provide individuals or teams with specific quests towards a goal composed of many parts. For example, service desk agents who complete the quest of closing 20 tickets with a customer satisfaction rating greater than four win 100 points towards their personal total (and ranking).
Level up Your Service Team
Transform agent motivation in higher levels of service, faster response times, increased productivity, greater collaboration, and greater visibility of the value that IT delivers to the business.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
AI Virtual Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT