Improve Service Management Productivity with Gamification
Improve individual/team motivation and productivity then, in turn, better performance and service delivery through the use of challenges, engagement, and rewards.
Increase Productivity Powered by a Competitive Team Spirit
Gamification is a framework to reward staff, with virtual or tangible incentives for completing tasks that contribute towards the overall team, department, or company goals in a fun and competitive way.
Increase Team Motivation and Collaboration
Give recognition to agents for their hard work and increased motivation to continue improving by providing continual feedback on progress through rankings and skill level points, and setting daily tasks that are aligned with long term goals.
Define Quests That Match the Goals of Your Business
Provide individuals or teams with specific quests towards a goal composed of many parts. For example, service desk agents who complete the quest of closing 20 tickets with a customer satisfaction rating greater than four win 100 points towards their personal total (and ranking).
Level up Your Service Team
Transform agent motivation in higher levels of service, faster response times, increased productivity, greater collaboration, and greater visibility of the value that IT delivers to the business.
Benefits of Gamification in a Service Management
InvGate Service Management’s gamification capabilities, available in both on-premise and SaaS versions, helps you to get the best out of the service desk and other IT support staff, with additional associated benefits.
A Better Customer Experience
The right quests will focus on both the achievement of tasks and a high level of customer satisfaction. Thus, helping service desk agents to focus on, and deliver, the right balance of speed and service quality to meet end user and customer expectations.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
