The modern Service Management platform with built-in intelligence
InvGate Service Management combines the flexibility of no-code design with the power of embedded AI, helping you resolve faster, work smarter, and scale effortlessly.
An AI-companion embedded in your service management operations
AI-powered tickets summaries
Virtual Service Agent
AI-assisted Knowledge Article generation
Automate your workflows. No coding required.
Visual workflow editor
Pre-built workflow templates
Seamless integrations
Gain full visibility into your service desk
Build custom dashboards
Act faster with smarter reporting
Share dashboards with stakeholders
Integrate with your IT Asset Inventory
Link CIs to tickets
Access quick visibility of users’ CIs
Detect recurring problems
Smooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Start evaluating It yourself
Migrate in a day
Expert support, every step of the way
Global leaders trust InvGate
Harmony Public Schools
Education“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Management permitted the right level of customization to fit our needs.”
Martin Nuñez - Service Desk Manager
Peoples Bank
Banking“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Megan Engels - IT Service Desk Manager
Farmacity
Retail“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Marcos Aste - Level One Support Efficiency Leader
Smartmatic
Technology“InvGate Service Management is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Anngy Dordelly - IT Support Manager
A powerful and flexible ITSM platform
"The platform is intuitive, flexible, and easy to configure. The customizable workflows and user-friendly interface make it easy to adapt the tool to our internal processes."
Director of IT - IT Services Industry
Highly effective product with simple deployment process
"Great product and very easy to deploy. InvGate brought a valuable product to us that was within budget financially and from a timeline standpoint."
VP, Technology Services - Banking
Automation and asset management simplify internal processes
"InvGate Service Management has allowed us to centralize all internal requests into a single platform. Its intuitive interface, automated workflows, and integration with asset management have greatly simplified our processes."
IT Associate - IT Services
Up and running in less than an hour
"Easy setup and transition from a competitor’s product. Fast communication whenever we have a question about how to do something. Had the product up and running in less than an hour and only took a couple of hours to configure how we wanted the help desk to be set up."
IT Director - Government
Recognized by the best in the industry
Frequently Asked Questions
Everything you need to know about InvGate Service Management.
In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.