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AI Virtual Service Agent

Reduce your ticket volume across multiple channels. Zero setup required.

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Global leaders trust InvGate

KPMG
NASA
Price Waterhouse Coopers
Arcos Dorados
Motorola
Peoples Bank
United States Army
Collins Aerospace
AES
Allianz
Alaskan Copper
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User experience first

User experience first

A unified experience to make self-service feel white-glove. Your employees will benefit from a cutting-edge experience with the AI Virtual Service Agent embedded in the self-service portal.
Connect your AI assistant to InvGate Service Management

Connect your AI assistant to InvGate Service Management

With Model Context Protocol (MCP) support, connect an MCP-compatible AI assistant and ask about your service desk data in plain language, from the tools your team already uses.Learn more about MCP

Now in Research preview with a limited group of customers. Their feedback is shaping general availability.

Plug n’ play implementation

Plug n’ play implementation

Just flip a switch instead of spending hours configuring an agent builder. The AI Virtual Service Agent immediately connects to your existing knowledge base in InvGate Service Management and uses past ticket history to resolve issues. No manual training or content creation needed.
Meet your teams where they are

Meet your teams where they are

Deploy the AI Virtual Agent in your existing tools and platforms, including Microsoft Teams, WhatsApp, Slack or InvGate’s self-service portal. Leverage the platform your employees already use without disrupting your workflows.
InvGate PortalMicrosoft TeamsWhatsAppSlack
It feels like talking to a person

It feels like talking to a person

Your teams won’t need instructions. The AI Agent speaks their language – just like ChatGPT, Gemini, or Perplexity. That means anyone can ask a question and get a helpful answer without any training or onboarding.
Built-in safety

Built-in safety

Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Lower ticket volume, higher productivity

Lower ticket volume, higher productivity

Repetitive incidents don’t belong on your team’s to-do list. Let AI handle the FAQs and basic requests, so your staff can focus on strategic work and complex issues.
AI Hub reports

See the proof behind every conversation

Track deflection rate and knowledge gaps by channel and topic, so you know exactly what to fix next

See it in your Reports

Two stand-alone solutions that work best together

InvGate Service Management

Best-in-class Service Management for IT and beyond — efficient, seamless, and highly scalable.

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InvGate Service ManagementInvGate Service Management

InvGate Asset Management

A unified platform to streamline and intelligently automate every stage of the asset lifecycle.

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InvGate Asset ManagementInvGate Asset Management
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Features

Discover other Service Management features

Everything you need to provide outstanding service.

Virtual Service Agent

Conversational ticket resolution

Knowledge Management

Build and share knowledge

Self-Service

Encourage self-help

Product Catalog

Request and fulfill hardware

Check out InvGate as your ITSM solution

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Clear pricing

No surprises, no hidden fees — just clear, upfront pricing that fits your needs.

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Easy migration

Our team ensures your transition to InvGate is fast, smooth, and hassle-free.

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