Take a Self-Guided tour of InvGate Service Management
Click on a product tour to get an introduction to the main use cases of InvGate Service Management, and launch the live instance to try it by yourself.
New to InvGate Service Management? Start with the product overview.
Watch our 5 min demo
We suggest starting with the product overview tours
End-User Walkthrough
Learn to interact with the portal, create requests, use the Knowledge Base, manage request actions, and receive notifications.
Agent Walkthrough
Gain proficiency in navigating InvGate Service Management from an agent's perspective. Learn how to utilize dashboards, manage your workload, view and modify tickets with various tools, handle new requests, and leverage the Knowledge Base.
Admin Walkthrough
Explore the low-code, no-code approach to configuring the system, covering settings, users, help desks, service catalog, requests, and more.
Setting up InvGate Service Management
Explore InvGate as we quickly set up two help desks - IT and HR -. From agent assignments to custom work hours, see the platform's capabilities. Learn how to add users and get a glimpse of our user interface.
Self-Service Portal setup
Navigate the initial configuration of InvGate's Self-Service Portal. Discover the customization possibilities and how to set categories and services for end-user and agent access.
Knowledge Base on InvGate Service Management
Set up Knowledge Base articles. Explore content creation, audience targeting, and publishing. Users can locate articles, use suggestions, and give feedback. Admins view article metrics and dashboard analytics.
“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Management permitted the right level of customization to fit our needs.”
Harmony Public Schools
Martin Nuñez - Service Desk Manager
“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Peoples Bank
Megan Engels - IT Service Desk Manager
“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Farmacity
Marcos Aste - Level One Support Efficiency Leader
“InvGate Service Management is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Smartmatic
Anngy Dordelly - IT Support Manager
Recognized by the best in the industry
