Self-Service Portal

Empower your employees with an adaptable and modern self-service portal.

Self-Service Portal

User-friendly and customizable

Take control of your support experience with InvGate Service Management. Create a fully customized self-service portal that reflects your brand and meets the needs of your employees.

The intuitive interface makes customization easy, allowing you to change colors, logos, and layouts to fit your brand perfectly.

Powerful configuration and customization features that empower you to create a self-service portal that provides your customers a seamless and effortless experience.

Mobile

Mobile ready

Employees can access IT support from anywhere with InvGate Service Management.

The responsive design ensures a seamless experience on any device, allowing your employees and customers to access the self-service portal from anywhere at any time.

Mobile ready
User Authentication and Management

Import users from multiple directories

InvGate Service Management makes it easy to manage users and roles, as it integrates safely and seamlessly to popular authentication and directory services like Microsoft 365, G Suite, and Azure. Single sign-on and simple access improve the user experience, resulting in a more beneficial and efficient experience for both the support team and customers.

Import users from multiple directories
Incident Reporting and Management

Streamline incident reporting and request management with InvGate Service Management’s self-service portal. End-user’s can easily create and track their requests, enabling a quick and efficient resolution of incidents.

The intuitive interface makes it simple for users to check the status of their requests and receive notifications when their request status changes.

Service Request and Catalog

Empower employees and customers with a self-service portal that offers all the support services they need in a simple, easy-to-use catalog. The intuitive design of the portal makes it easy for end users to quickly find the information and resources they need. This reduces the time it takes to resolve incidents and improves overall satisfaction.

Service Request and Catalog
Knowledge Base and Search

Unlock the full potential of self-service with a complete knowledge base aligned with the service catalog. End users can access all the information they need to resolve incidents independently, promoting self-sufficiency and reducing the burden on support teams.

Status Updates and Notifications

Incident status updates

Offer portal users news broadcasts and intelligent notifications. The broadcasts report on crucial matters such as business-impacting outages and scheduled downtime for future events.
Incident status updates
Feedback and Surveys

Feedback and Surveys

Improve by requesting feedback from end-user’s regarding their satisfaction with support team requests and knowledge base articles.

Feedback and Surveys
Reports and Analytics

Dashboards and Reports

Support teams and management can easily access dashboards and reports based on customer and end-user feedback for the portal. This allows for quick analysis and informed decision-making.

InvGate Service Management’s dashboards featuring visual data elements such as total requests, pie charts showing request distribution, a line graph, and a bar chart.
Integrations

Seamlessly integrate third-party applications

Native integrations with Microsoft Teams and APIS to easily connect with other services such as Slack, Okta, Trello, Monday, and other communication and collaboration services for a complete customer and end-user experience.

Seamlessly integrate third-party applications
Multi-Language and Accessibility

Personalization and configuration

Easily configure and customize time zones, language, and currency for a tailored experience. Perfect for multinational companies with the ability to create different settings for different regions.

Personalization and configuration

Benefits of a Self-Service Portal

Available as an on-premise or SaaS solution, InvGate Service Management’s self-service capabilities offer a number of important benefits to IT departments (plus other business functions if used outside IT). The available benefits will differ from customer to customer based on operational decisions and organizational culture, but most customers will seek to realize a number of the following benefits from the introduction of InvGate’s self-service capabilities:

A Better Customer Experience

Employees now expect to see consumer-grade self-service capabilities in the workplace, including issue logging, service request catalogs, and knowledge availability for self-help. Plus, anytime, anyplace, any device access to services, information, and help. It’s the growing extension of what started as the Consumerization of IT.

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