Frequently Asked Questions

This FAQ section is a dedicated knowledge base focused on answering questions about InvGate and its products, InvGate Service Management and InvGate Asset Management. Its purpose is to help readers understand how InvGate solutions support modern service and asset management practices, and how organizations use them to operate in a more structured, scalable, and efficient way.

The content connects core concepts with their practical application inside InvGate platforms. Readers exploring IT Service Management fundamentals can learn how structured service delivery works, how requests and incidents are managed, and how governance models support consistency and accountability. Those looking for product-specific guidance can dive deeper into capabilities and use cases within InvGate Service Management.

Many topics focus on the operational mechanisms that turn strategy into execution. Areas such as approvals and governance, workflows, and SLAs and OLAs explain how organizations structure decision-making, automate processes, and maintain service commitments. Related guidance on ticket organization and prioritization shows how teams manage demand, urgency, and workload in daily operations. For organizations adopting intelligent capabilities, the section on the AI Hub explains how AI-assisted features support productivity while keeping humans in control.

Beyond day-to-day operations, the FAQ also helps readers evaluate and plan their use of InvGate solutions. Topics related to implementation address how teams adopt and roll out the platform. Comparative sections, including tool comparisons and vendor-specific comparisons such as ServiceNow, Jira, Freshservice, and ManageEngine, help organizations understand positioning and trade-offs in the market. Additional guidance on total cost of ownership supports budgeting and long-term planning decisions.

The section also reflects real-world context. Industry-focused areas like industry use cases, including healthcare, banking, and education, show how service and asset management practices adapt to different regulatory and operational environments. Meanwhile, guidance by team size helps organizations understand how InvGate solutions scale from smaller teams to complex, multi-team structures.

Rather than answering isolated questions, this FAQ provides a connected and practical view of how service and asset management work together through InvGate Service Management and InvGate Asset Management. Its goal is to help organizations understand not only what the products do, but how they support governed, measurable, and continuously improving operations as business needs, scale, and complexity evolve.