IT Service Management (ITSM) Solution

The best ITSM technology behind your IT team

Manage the end-to-end delivery of IT services to customers in your organization with InvGate Service Management.

IT Service Management Solution

IT Service Management (ITSM) delivers quality IT services to customers across your organization by bringing together the best combination of people, processes and software.

With InvGate Service Management, your organization can create a state-of-the-art IT Services department, with ITIL-certified incident, problem, change and service management capabilities, a self-service platform and personalized reports.

InvGate Service Management is used by organizations to support millions of users around the world.

IT Service Management Solution
ITIL Alignment

Everything you need to implement an ITSM project

InvGate Service Management is one of the few ITIL® 4 platforms Certified by PinkVERIFY™. It provides your organization the foundation to build an ITIL compliant service desk.

IT Service Management (ITSM) wheel diagram over a laptop screen, showing key components: Service Catalog, Service Management, Incident Management, Problem Management, Change Management, Asset Management, and Policy & Procedure Management.
ITSM Tool

Build a state-of-the-art service desk

Create a single point of contact between IT and the rest of the organization. Bring together all communication channels on one platform. Organize and distribute work based on rules such as incidents, requests, category and level of priority.

Build a state-of-the-art service desk
Intuitive UI means better support

Intuitive UI means better support

A ticket management interface designed for fast resolutions and a clear understanding of requests and SLAs by agents and managers.

Centralize communications into one platform

Centralize communications into one platform

It allows users to select their channel of choice: e-mail, the self-service portal or Microsoft Teams. Everything is centralized in one place.

Automate your operations

Automate your operations

Manage change, problems, and incidents by automating processes with workflows and 3rd party integrations, and assist your agents with AI powered suggestions.

ITSM Self-Service Portal

Provide your users with a portal for fast support

Create a fully customized and branded self-service portal to support the management of end user problems and requests, boosting the IT support’s efficiency, reducing costs, and improving the end-user experience.

Provide your users with a portal for fast support
Encourage self-help

Encourage self-help

A search engine offers potential knowledge base solutions to its users in order to solve a particular problem. If they still need it, it will guide them to the appropriate service.

Provide a service catalog

Provide a service catalog

Create an online portfolio of available services based on the user’s role. The platform keeps them informed on the status of the request throughout the process.

Capture and reuse knowledge

Capture and reuse knowledge

Build a knowledge base to help solve end user problems and requests, improving operational efficiency and overall end user experience.

ITSM Analytics

Receive and provide a clear view of the service desk’s performance

Provide IT staff with greater insight into their operational performance and potential improvement opportunities with clear access to data and information. This translates into better decision making and, consequently, into improved performance.

InvGate Service Management’s dashboards featuring visual data elements such as total requests, pie charts showing request distribution, a line graph, and a bar chart.
Get real-time performance data

Get real-time performance data

Get the full picture you need to improve processes in your service desk with real time information and customized reports.

Customize and share dashboards

Customize and share dashboards

With fully personalized point-and-click and drag-and-drop configurations, you can easily . This will help identify both areas of success and those in need of improvement.

Provide guidance on expected response times

Provide guidance on expected response times

Help agents focus their time and effort where it’s most needed by providing a visual indicator of the agreed SLA response time. This will ensure that the most critical issues are dealt with first, while still achieving SLA targets throughout all problem and service requests.

Enterprise Service Management

Grow ITSM as your organization expands

Ensure a long-term investment with the possibility to implement IT best practices to other areas and extend the available services as your organization grows.

Grow ITSM as your organization expands
IT Asset Management

IT Asset Management

Connect your IT Asset Inventory from your IT Asset Management Software into your service desk for a unified view of all asset related incidents.

Centralize multiple departments and help desks

Centralize multiple departments and help desks

Onboard different organizations and service departments, while also having the possibility to restrict the access as you consider. Receive an integrated report of your full organization’s performance.

Integrate 3rd party tools to your workflows

Integrate 3rd party tools to your workflows

Automatically create incidents when a server is down or begin an asset provisioning workflow when a new employee joins the company.

Upper right quadrant ITSM capabilities at a fraction of the cost

Get the best of ITSM with a simple, no-code configuration, avoiding expensive third party integrators and decreasing the total cost of ownership. Migrating to InvGate Service Management from your current solution is easy.

Upper right quadrant ITSM capabilities at a fraction of the cost

Global leaders trust InvGate

We can help you on your next ITSM project

This is just a quick glimpse of everything that InvGate Service Management can do for you. Let’s get in touch and work together on your next project.

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