Hernan Aranda
Hernán Aranda is an ITSM Architect at InvGate, ITIL Ambassador, and ESM advocate with over 15 years of experience in IT Service Management. He has successfully led ITSM projects across the United States, Argentina, Mexico, Brazil, and Spain, helping organizations enhance IT governance and service quality. Passionate about innovation and collaboration, Hernán combines technical expertise with a strategic approach to drive digital transformation and implement cutting-edge ITSM solutions.
All content types by Hernan Aranda
What is ITIL? Principles, Practices, And Certification
May 12, 2025
What is ITAM? A Complete Guide to IT Asset Management
August 11, 2025
AI in ITSM: How (And Why) to Enable Service Teams
June 3, 2025
What is Service Request Management?
August 11, 2025
What is Incident Management?
May 12, 2025
What is Service Level Management?
May 12, 2025
What is Problem Management?
June 12, 2025
What is Knowledge Management?
August 11, 2025
What is IT Change Management?
August 11, 2025
What is Enterprise Service Management (ESM)?
August 11, 2025
The Ultimate Guide to IT Operations (ITOPS)
August 11, 2025
30+ ITIL Best Practices For 2025
August 11, 2025
The 5 Stages of the ITIL Service Lifecycle
August 11, 2025
What is Hardware Asset Management (HAM)?
August 11, 2025
What is Software Asset Management (SAM)?
August 11, 2025
What is Asset Lifecycle Management (ALM)?
August 11, 2025
What is a Help Desk?
August 21, 2025
What is an AI Service Desk?
August 21, 2025
What is a Service Desk?
August 21, 2025
What is a Service Level Agreement (SLA)?
August 11, 2025
10 Benefits of IT Asset Management
August 11, 2025
12 IT Asset Management Best Practices For 2025
August 11, 2025
10 Best Practices for Effective Problem Management
August 11, 2025
What is an IT Asset Inventory? 5 Steps to Nail it
August 11, 2025
What is IT Procurement? 10 Step Process
August 11, 2025
10 Change Management Models: Options, Tips, And Diagrams
August 21, 2025
6 ITIL Change Management Best Practices
August 11, 2025
What is the Change Advisory Board (CAB)?
August 11, 2025
What is Organizational Change Management (OCM)?
August 11, 2025
The Ultimate Guide to IT Maintenance
August 11, 2025
What is Software Deployment? Introduction Guide
August 11, 2025
What is IT Asset Disposition (ITAD) And How to Handle it?
August 11, 2025
What is IT Asset Recovery – And How to do it?
August 11, 2025
What is IT Support?
August 21, 2025
What is Digital Transformation? Why, When, And How
August 21, 2025
CMDB: Guide to The Configuration Management Database
August 11, 2025
What is Configuration Management?
August 11, 2025
10 Knowledge Management Best Practices
August 21, 2025
8 Benefits of Knowledge Management
August 21, 2025
What is IT Operations Management (ITOM)?
August 21, 2025
What is IT infrastructure?
August 21, 2025
What is Contract Lifecycle Management (CLM)?
August 11, 2025
What is a Knowledge Base? Definition, Templates, And AI
August 21, 2025
What is a Service Catalog?
August 21, 2025
What is Governance, Risk, And Compliance (GRC)?
August 11, 2025
What is a Self-Service Portal?
August 21, 2025
What is IT Financial Management (ITFM)?
August 11, 2025
What is a Virtual Agent?
August 21, 2025
What Are IT Metrics?
August 21, 2025
What is Conversational Ticketing?
August 21, 2025
What is AIOps?
August 21, 2025
What is Service Mapping?
August 21, 2025
What is Application Dependency Mapping (ADM)?
August 11, 2025
What is Software License Management (SLM)?
August 11, 2025
What is Enterprise Workflow Automation?
August 21, 2025
What is Employee Experience Management (EX)?
August 21, 2025
What is the Service Value System (SVS) in ITIL 4?
August 11, 2025
What is KCS (Knowledge-Centered Service)?
August 21, 2025
What is HR Automation?
August 21, 2025
What is an HR Help Desk?
August 11, 2025
What is HR service delivery (HRSD)?
August 21, 2025
What is an IT Audit?
August 11, 2025
6 Types of Change Management, Explained
August 21, 2025