Hernan Aranda
Hernán Aranda is an ITSM Architect at InvGate, ITIL Ambassador, and ESM advocate with over 15 years of experience in IT Service Management. He has successfully led ITSM projects across the United States, Argentina, Mexico, Brazil, and Spain, helping organizations enhance IT governance and service quality. Passionate about innovation and collaboration, Hernán combines technical expertise with a strategic approach to drive digital transformation and implement cutting-edge ITSM solutions.
All content types by Hernan Aranda
What is ITIL? Principles, Practices, And Certification
March 26, 2025
What is ITAM? A Complete Guide to IT Asset Management
March 26, 2025
AI in ITSM: Strategic Use Guide
April 9, 2025
What is Service Request Management?
April 9, 2025
What is Incident Management?
April 21, 2025
What is Service Level Management?
April 21, 2025
What is Problem Management?
April 28, 2025
What is Knowledge Management?
April 28, 2025
What is IT Change Management?
May 7, 2025
What is Enterprise Service Management (ESM)?
May 14, 2025
The Ultimate Guide to IT Operations (ITOPS)
May 21, 2025
30+ ITIL Best Practices For 2025
March 26, 2025
The 5 Stages of the ITIL Service Lifecycle
March 26, 2025
What is Hardware Asset Management (HAM)?
March 31, 2025
What is Software Asset Management (SAM)?
April 9, 2025
What is Asset Lifecycle Management (ALM)?
April 9, 2025
What is a Help Desk?
April 10, 2025
What is an AI Service Desk?
April 10, 2025
What is a Service Desk?
April 10, 2025
What is a Service Level Agreement (SLA)?
April 21, 2025
10 Benefits of IT Asset Management
April 30, 2025
12 IT Asset Management Best Practices For 2025
April 30, 2025
10 Best Practices for Effective Problem Management
April 30, 2025
What is IT Procurement? 10 Step Process
May 7, 2025
What is an IT Asset Inventory? 5 Steps to Nail it
May 7, 2025
10 Change Management Models: Options, Tips, And Diagrams
May 7, 2025
6 ITIL Change Management Best Practices
May 12, 2025
What is the Change Advisory Board (CAB)?
May 14, 2025
What is IT Asset Recovery – And How to do it?
May 14, 2025
What is IT Asset Disposition (ITAD) And How to Handle it?
May 14, 2025
What is Organizational Change Management (OCM)?
May 14, 2025
The Ultimate Guide to IT Maintenance
May 14, 2025
What is Software Deployment? Introduction Guide
May 16, 2025
What is Configuration Management?
May 19, 2025
What is IT Support?
May 21, 2025
What is Digital Transformation? Why, When, And How
May 21, 2025
CMDB: Guide to The Configuration Management Database
May 21, 2025
10 Knowledge Management Best Practices
May 27, 2025
8 Benefits of Knowledge Management
May 27, 2025
What is IT Operations Management (ITOM)?
June 2, 2025
What is IT infrastructure?
June 2, 2025
What is Contract Lifecycle Management (CLM)?
June 2, 2025
What is a Knowledge Base? Definition, Templates, And AI
June 2, 2025
What is a Service Catalog?
June 4, 2025
What is Governance, Risk, And Compliance (GRC)?
June 4, 2025
What is a Self-Service Portal?
June 9, 2025
What is a Virtual Agent?
June 9, 2025
What Are IT Metrics?
June 9, 2025
What is IT Financial Management (ITFM)?
June 9, 2025
What is Conversational Ticketing?
June 18, 2025
What is AIOps?
June 18, 2025
What is Service Mapping?
June 18, 2025
What is Application Dependency Mapping (ADM)?
June 18, 2025
What is Software License Management (SLM)?
June 18, 2025
What is Enterprise Workflow Automation?
June 18, 2025
What is Employee Experience Management (EX)?
June 18, 2025
What is the Service Value System (SVS) in ITIL 4?
July 3, 2025
What is KCS (Knowledge-Centered Service)?
July 3, 2025
What is HR Automation?
July 3, 2025
What is an HR Help Desk?
July 4, 2025
What is HR service delivery (HRSD)?
July 4, 2025
What is an IT Audit?
July 4, 2025
6 Types of Change Management, Explained
July 4, 2025