Hernan Aranda
Hernán Aranda is an ITSM Architect at InvGate, ITIL Ambassador, and ESM advocate with over 15 years of experience in IT Service Management. He has successfully led ITSM projects across the United States, Argentina, Mexico, Brazil, and Spain, helping organizations enhance IT governance and service quality. Passionate about innovation and collaboration, Hernán combines technical expertise with a strategic approach to drive digital transformation and implement cutting-edge ITSM solutions.
All content types by Hernan Aranda
What is ITIL? Principles, Practices, And Certification
May 12, 2025
What is ITAM? A Complete Guide to IT Asset Management
June 3, 2025
AI in ITSM: How (And Why) to Enable Service Teams
June 3, 2025
What is Service Request Management?
May 27, 2025
What is Incident Management?
May 12, 2025
What is Service Level Management?
May 12, 2025
What is Problem Management?
June 12, 2025
What is Knowledge Management?
June 12, 2025
What is IT Change Management?
July 15, 2025
What is Enterprise Service Management (ESM)?
July 24, 2025
The Ultimate Guide to IT Operations (ITOPS)
May 23, 2025
30+ ITIL Best Practices For 2025
April 1, 2025
The 5 Stages of the ITIL Service Lifecycle
May 27, 2025
What is Hardware Asset Management (HAM)?
May 27, 2025
What is Software Asset Management (SAM)?
May 27, 2025
What is Asset Lifecycle Management (ALM)?
May 27, 2025
What is a Help Desk?
May 27, 2025
What is an AI Service Desk?
May 27, 2025
What is a Service Desk?
May 27, 2025
What is a Service Level Agreement (SLA)?
April 23, 2025
10 Benefits of IT Asset Management
June 13, 2025
12 IT Asset Management Best Practices For 2025
June 13, 2025
10 Best Practices for Effective Problem Management
June 13, 2025
What is an IT Asset Inventory? 5 Steps to Nail it
June 13, 2025
What is IT Procurement? 10 Step Process
June 13, 2025
10 Change Management Models: Options, Tips, And Diagrams
July 24, 2025
6 ITIL Change Management Best Practices
July 16, 2025
What is the Change Advisory Board (CAB)?
July 24, 2025
What is Organizational Change Management (OCM)?
July 24, 2025
The Ultimate Guide to IT Maintenance
July 24, 2025
What is Software Deployment? Introduction Guide
July 24, 2025
What is IT Asset Disposition (ITAD) And How to Handle it?
July 24, 2025
What is IT Asset Recovery – And How to do it?
July 24, 2025
What is IT Support?
July 24, 2025
What is Digital Transformation? Why, When, And How
July 24, 2025
CMDB: Guide to The Configuration Management Database
July 24, 2025
What is Configuration Management?
July 24, 2025
10 Knowledge Management Best Practices
July 24, 2025
8 Benefits of Knowledge Management
July 24, 2025
What is IT Operations Management (ITOM)?
July 24, 2025
What is IT infrastructure?
July 24, 2025
What is Contract Lifecycle Management (CLM)?
July 24, 2025
What is a Knowledge Base? Definition, Templates, And AI
July 25, 2025
What is a Service Catalog?
July 25, 2025
What is Governance, Risk, And Compliance (GRC)?
July 25, 2025
What is a Self-Service Portal?
July 16, 2025
What is IT Financial Management (ITFM)?
July 16, 2025
What is a Virtual Agent?
July 16, 2025
What Are IT Metrics?
July 16, 2025
What is Conversational Ticketing?
July 16, 2025
What is AIOps?
July 16, 2025
What is Service Mapping?
July 16, 2025
What is Application Dependency Mapping (ADM)?
July 17, 2025
What is Software License Management (SLM)?
July 17, 2025
What is Enterprise Workflow Automation?
July 17, 2025
What is Employee Experience Management (EX)?
July 17, 2025
What is the Service Value System (SVS) in ITIL 4?
July 17, 2025
What is KCS (Knowledge-Centered Service)?
July 17, 2025
What is HR Automation?
July 17, 2025
What is an HR Help Desk?
July 17, 2025
What is HR service delivery (HRSD)?
July 17, 2025
What is an IT Audit?
July 17, 2025
6 Types of Change Management, Explained
July 17, 2025