Hernan Aranda

Hernan Aranda

Hernán Aranda is an ITSM Architect at InvGate, ITIL Ambassador, and ESM advocate with over 15 years of experience in IT Service Management. He has successfully led ITSM projects across the United States, Argentina, Mexico, Brazil, and Spain, helping organizations enhance IT governance and service quality. Passionate about innovation and collaboration, Hernán combines technical expertise with a strategic approach to drive digital transformation and implement cutting-edge ITSM solutions.

All content types by Hernan Aranda

What is ITIL? Principles, Practices, And Certification

May 12, 2025

What is ITAM? A Complete Guide to IT Asset Management

August 11, 2025

AI in ITSM: How (And Why) to Enable Service Teams

June 3, 2025

What is Service Request Management?

August 11, 2025

What is Incident Management?

May 12, 2025

What is Service Level Management?

May 12, 2025

What is Problem Management?

June 12, 2025

What is Knowledge Management?

August 11, 2025

What is IT Change Management?

August 11, 2025

What is Enterprise Service Management (ESM)?

August 11, 2025

The Ultimate Guide to IT Operations (ITOPS)

August 11, 2025

30+ ITIL Best Practices For 2025

August 11, 2025

The 5 Stages of the ITIL Service Lifecycle

August 11, 2025

What is Hardware Asset Management (HAM)?

August 11, 2025

What is Software Asset Management (SAM)?

August 11, 2025

What is Asset Lifecycle Management (ALM)?

August 11, 2025

What is a Help Desk?

August 21, 2025

What is an AI Service Desk?

August 21, 2025

What is a Service Desk?

August 21, 2025

What is a Service Level Agreement (SLA)?

August 11, 2025

10 Benefits of IT Asset Management

August 11, 2025

12 IT Asset Management Best Practices For 2025

August 11, 2025

10 Best Practices for Effective Problem Management

August 11, 2025

What is an IT Asset Inventory? 5 Steps to Nail it

August 11, 2025

What is IT Procurement? 10 Step Process

August 11, 2025

10 Change Management Models: Options, Tips, And Diagrams

August 21, 2025

6 ITIL Change Management Best Practices

August 11, 2025

What is the Change Advisory Board (CAB)?

August 11, 2025

What is Organizational Change Management (OCM)?

August 11, 2025

The Ultimate Guide to IT Maintenance

August 11, 2025

What is Software Deployment? Introduction Guide

August 11, 2025

What is IT Asset Disposition (ITAD) And How to Handle it?

August 11, 2025

What is IT Asset Recovery – And How to do it?

August 11, 2025

What is IT Support?

August 21, 2025

What is Digital Transformation? Why, When, And How

August 21, 2025

CMDB: Guide to The Configuration Management Database

August 11, 2025

What is Configuration Management?

August 11, 2025

10 Knowledge Management Best Practices

August 21, 2025

8 Benefits of Knowledge Management

August 21, 2025

What is IT Operations Management (ITOM)?

August 21, 2025

What is IT infrastructure?

August 21, 2025

What is Contract Lifecycle Management (CLM)?

August 11, 2025

What is a Knowledge Base? Definition, Templates, And AI

August 21, 2025

What is a Service Catalog?

August 21, 2025

What is Governance, Risk, And Compliance (GRC)?

August 11, 2025

What is a Self-Service Portal?

August 21, 2025

What is IT Financial Management (ITFM)?

August 11, 2025

What is a Virtual Agent?

August 21, 2025

What Are IT Metrics?

August 21, 2025

What is Conversational Ticketing?

August 21, 2025

What is AIOps?

August 21, 2025

What is Service Mapping?

August 21, 2025

What is Application Dependency Mapping (ADM)?

August 11, 2025

What is Software License Management (SLM)?

August 11, 2025

What is Enterprise Workflow Automation?

August 21, 2025

What is Employee Experience Management (EX)?

August 21, 2025

What is the Service Value System (SVS) in ITIL 4?

August 11, 2025

What is KCS (Knowledge-Centered Service)?

August 21, 2025

What is HR Automation?

August 21, 2025

What is an HR Help Desk?

August 11, 2025

What is HR service delivery (HRSD)?

August 21, 2025

What is an IT Audit?

August 11, 2025

6 Types of Change Management, Explained

August 21, 2025