Hernan Aranda

Hernan Aranda

Hernán Aranda is an ITSM Architect at InvGate, ITIL Ambassador, and ESM advocate with over 15 years of experience in IT Service Management. He has successfully led ITSM projects across the United States, Argentina, Mexico, Brazil, and Spain, helping organizations enhance IT governance and service quality. Passionate about innovation and collaboration, Hernán combines technical expertise with a strategic approach to drive digital transformation and implement cutting-edge ITSM solutions.

All content types by Hernan Aranda

What is ITIL? Principles, Practices, And Certification

May 12, 2025

What is ITAM? A Complete Guide to IT Asset Management

June 3, 2025

AI in ITSM: How (And Why) to Enable Service Teams

June 3, 2025

What is Service Request Management?

May 27, 2025

What is Incident Management?

May 12, 2025

What is Service Level Management?

May 12, 2025

What is Problem Management?

June 12, 2025

What is Knowledge Management?

June 12, 2025

What is IT Change Management?

July 15, 2025

What is Enterprise Service Management (ESM)?

July 24, 2025

The Ultimate Guide to IT Operations (ITOPS)

May 23, 2025

30+ ITIL Best Practices For 2025

April 1, 2025

The 5 Stages of the ITIL Service Lifecycle

May 27, 2025

What is Hardware Asset Management (HAM)?

May 27, 2025

What is Software Asset Management (SAM)?

May 27, 2025

What is Asset Lifecycle Management (ALM)?

May 27, 2025

What is a Help Desk?

May 27, 2025

What is an AI Service Desk?

May 27, 2025

What is a Service Desk?

May 27, 2025

What is a Service Level Agreement (SLA)?

April 23, 2025

10 Benefits of IT Asset Management

June 13, 2025

12 IT Asset Management Best Practices For 2025

June 13, 2025

10 Best Practices for Effective Problem Management

June 13, 2025

What is an IT Asset Inventory? 5 Steps to Nail it

June 13, 2025

What is IT Procurement? 10 Step Process

June 13, 2025

10 Change Management Models: Options, Tips, And Diagrams

July 24, 2025

6 ITIL Change Management Best Practices

July 16, 2025

What is the Change Advisory Board (CAB)?

July 24, 2025

What is Organizational Change Management (OCM)?

July 24, 2025

The Ultimate Guide to IT Maintenance

July 24, 2025

What is Software Deployment? Introduction Guide

July 24, 2025

What is IT Asset Disposition (ITAD) And How to Handle it?

July 24, 2025

What is IT Asset Recovery – And How to do it?

July 24, 2025

What is IT Support?

July 24, 2025

What is Digital Transformation? Why, When, And How

July 24, 2025

CMDB: Guide to The Configuration Management Database

July 24, 2025

What is Configuration Management?

July 24, 2025

10 Knowledge Management Best Practices

July 24, 2025

8 Benefits of Knowledge Management

July 24, 2025

What is IT Operations Management (ITOM)?

July 24, 2025

What is IT infrastructure?

July 24, 2025

What is Contract Lifecycle Management (CLM)?

July 24, 2025

What is a Knowledge Base? Definition, Templates, And AI

July 25, 2025

What is a Service Catalog?

July 25, 2025

What is Governance, Risk, And Compliance (GRC)?

July 25, 2025

What is a Self-Service Portal?

July 16, 2025

What is IT Financial Management (ITFM)?

July 16, 2025

What is a Virtual Agent?

July 16, 2025

What Are IT Metrics?

July 16, 2025

What is Conversational Ticketing?

July 16, 2025

What is AIOps?

July 16, 2025

What is Service Mapping?

July 16, 2025

What is Application Dependency Mapping (ADM)?

July 17, 2025

What is Software License Management (SLM)?

July 17, 2025

What is Enterprise Workflow Automation?

July 17, 2025

What is Employee Experience Management (EX)?

July 17, 2025

What is the Service Value System (SVS) in ITIL 4?

July 17, 2025

What is KCS (Knowledge-Centered Service)?

July 17, 2025

What is HR Automation?

July 17, 2025

What is an HR Help Desk?

July 17, 2025

What is HR service delivery (HRSD)?

July 17, 2025

What is an IT Audit?

July 17, 2025

6 Types of Change Management, Explained

July 17, 2025