When you choose InvGate, you can trust that you are getting a solution that is built to the highest industry standards.
Implementation made easy
Faster low-code customization
Build a service platform with no coding experience thanks to our low-code setup.
Implementation support team
Get step-by-step guidance tailored to your specific needs.
Onboarding and user adoption
Drive faster adoption with training sessions for agents and guidance resources for users.
Implementation
Have your IT solutions up and running in weeks
We know that each implementation is different. This is why we work closely with you to understand your specific needs to ensure a smooth implementation process and develop a plan to have your IT solutions up and running in weeks.
Leverage AI-powered solutions to help agents decrease request handling time.
Customer Success team
Receive the ongoing guidance and training you need to fully take advantage of the solution’s capabilities.
Continuous product updates based on customer feedback
We release periodic product updates and new features based on our customer feedback.
Customer Success
Ongoing support to make the most out of each solution
When it comes to technology, it’s not just about having the right tools, it’s also about having the right support. We are committed to providing customized support and continuous guidance to help you get the most out of our solutions.
Support
The always-on assistance you need to reach your goals
Our team will be with you every step of the way, whether you need help troubleshooting or upgrading to new features.
24/7 critical incident response
24/7 support for critical service availability issues.
15m response time SLA for critical incidents
First response for critical incidents in 15 minutes.
Dedicated hosting
Hosting of services and data in an environment dedicated to a single customer.
Full cross region hot standby
Independent hot standby systems for faster disaster recovery procedures.