Being forced to change is hard, but it can also be great
As Cherwell Service Management reaches its end-of-life in December 2026, now is the perfect time to transition to a flexible platform that meets the evolving needs of your organization. Discover everything you can accomplish with InvGate Service Management.
Why InvGate Service Management
Partner with InvGate to experience expert support, fast implementation, and powerful, scalable tools to streamline your service management.
Dedicated support
A team focused on your success from implementation to ongoing support.
Embedded AI capabilities
Leverage InvGate AI Hub and advanced features to improve efficiency.
Fast implementation
Whether you’re implementing yourself, with a partner, or with our team, you can be up and running in 12 weeks, not 12 months.
Flexibility to scale
Easy configuration and a flexible data model mean you don’t need to code to support every team in your company.
Be ready for Cherwell End of Life
Discover how our solution can be the perfect alternative and a significant upgrade for your IT Service Management needs.
Don’t settle for less. Choose the solution with the user reviews and capabilities to back it up
Choosing the right tool can be overwhelming. With many alternatives on the market, it’s crucial to pick a solution that meets your current needs and scales with your future growth. Here’s where InvGate excels.
InvGate Service Management
by InvGate
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How InvGate Can Help
At InvGate, we understand that transitioning to a new service management solution is a big decision. With our proven expertise in IT Service Management and a dedicated team of specialists, we ensure that your migration from Cherwell to InvGate Service Management is smooth and fully tailored to your organization’s needs.
Cherwell migration assessment
In this phase, we evaluate your current Cherwell setup, identify opportunities for improvement, and define clear migration goals, setting the foundation for a tailored migration plan.
Analyze your Cherwell environment
Gain a comprehensive understanding of your current system, including custom workflows, configurations, and data structures.
Unlock new possibilities
Identify opportunities to enhance your processes, improve integrations, and boost reporting for greater efficiency.
Set clear goals
Define your migration objectives to ensure a smooth transition that aligns with your business needs and future growth.
Craft a tailored migration roadmap
Develop a strategic migration plan with clear timelines, resource allocation, and proactive risk management for a seamless journey to InvGate.
General configuration & integrations
In this phase, we replace old customizations with InvGate's powerful configuration tools and ensure seamless integration with your entire tech stack using our robust APIs.
Streamline configuration
Replace legacy customizations with InvGate’s intuitive and advanced configuration capabilities.
Map your integrations
Identify all current system connections and plan for smooth integration into InvGate Service Management.
Seamless connectivity
Leverage InvGate’s APIs and integration tools to connect with your existing tech stack effortlessly.
In-depth configuration & training
In this phase, we fine-tune your InvGate instance, rigorously test all features, and deliver a tailored training plan for smooth adoption.
Tailored configuration
Configure InvGate to meet your unique requirements.
User-centric testing
Engage end-users in UAT to ensure the system meets their expectations with iterative improvements.
Empower your team
Deliver a strategic training plan to fully equip your team to leverage the new platform.
Go live and post-go-live support
Plan a seamless launch with InvGate’s expert guidance, followed by dedicated support to ensure your team’s success during the first weeks.
Go-live
Work with the InvGate team to plan the go-live process, including timing and communication with stakeholders.
Dedicated post-go-live support
Receive expert support during the first weeks to address any issues, ensuring a seamless transition.
Continuous service improvement
Stay ahead with InvGate by continuously evolving and optimizing your system, guided by our expert consultants, to adapt to changing business needs and new technologies.
Customer success partnership
Get ongoing guidance and training to fully leverage InvGate’s capabilities for your business growth.
Future-proof optimization
Adapt to changes, improve efficiency, and embrace new opportunities with expert support to help you navigate every step.
See more comparisons
Explore how InvGate outperforms other competitors.