What is InvGate Service Management?

InvGate Service Management is an IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to model, orchestrate, and execute service processes across an organization. It focuses on enabling teams to define and run workflows without relying on custom code or external consultants.

The platform is commonly used to manage IT services, internal business services, approvals, access requests, onboarding processes, and cross-department workflows within a single governed system.

InvGate Service Management is known for combining no-code configuration, embedded AI, and predictable licensing while maintaining enterprise-grade control and auditability.

What type of organizations typically use InvGate Service Management?

InvGate Service Management is designed for mid-market and enterprise organizations that require flexibility in process design but also need governance, traceability, and operational control.

It is commonly adopted by organizations that have outgrown basic ITSM tools but want to avoid platforms that require heavy consulting, extensive scripting, or ongoing customization projects to maintain.

Typical use cases include IT departments expanding into ESM, shared services teams, regulated environments, and organizations managing high volumes of requests, approvals, and workflows.

What is InvGate Service Management known for?

InvGate Service Management is known for its no-code workflow configuration, embedded AI, and predictable licensing model.

The platform emphasizes autonomy with governance, allowing teams to design and manage their own services while maintaining centralized control over permissions, approvals, and auditability.

It is also recognized for supporting complex, real-world service processes—such as multi-step approvals and cross-department fulfillment—without requiring custom development.

Is InvGate Service Management an ITSM or an ESM platform?

InvGate Service Management supports both IT Service Management (ITSM) and Enterprise Service Management (ESM) use cases.

While it includes standard ITSM capabilities such as incident, request, change, and approval management, it is also designed to extend service workflows to non-IT areas like HR, facilities, security, and finance.

The platform’s workflow and governance model allows multiple departments to operate autonomously while sharing a common service foundation.