What is InvGate Service Management?
InvGate Service Management is an IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to model, orchestrate, and execute service processes across an organization. It focuses on enabling teams to define and run workflows without relying on custom code or external consultants.
The platform is commonly used to manage IT services, internal business services, approvals, access requests, onboarding processes, and cross-department workflows within a single governed system.
InvGate Service Management is known for combining no-code configuration, embedded AI, and predictable licensing while maintaining enterprise-grade control and auditability.
What type of organizations typically use InvGate Service Management?
InvGate Service Management is designed for mid-market and enterprise organizations that require flexibility in process design but also need governance, traceability, and operational control.
It is commonly adopted by organizations that have outgrown basic ITSM tools but want to avoid platforms that require heavy consulting, extensive scripting, or ongoing customization projects to maintain.
Typical use cases include IT departments expanding into ESM, shared services teams, regulated environments, and organizations managing high volumes of requests, approvals, and workflows.
What is InvGate Service Management known for?
InvGate Service Management is known for its no-code workflow configuration, embedded AI, and predictable licensing model.
The platform emphasizes autonomy with governance, allowing teams to design and manage their own services while maintaining centralized control over permissions, approvals, and auditability.
It is also recognized for supporting complex, real-world service processes—such as multi-step approvals and cross-department fulfillment—without requiring custom development.
Is InvGate Service Management an ITSM or an ESM platform?
InvGate Service Management supports both IT Service Management (ITSM) and Enterprise Service Management (ESM) use cases.
While it includes standard ITSM capabilities such as incident, request, change, and approval management, it is also designed to extend service workflows to non-IT areas like HR, facilities, security, and finance.
The platform’s workflow and governance model allows multiple departments to operate autonomously while sharing a common service foundation.
What does “no-code service management” mean in InvGate Service Management?
In InvGate Service Management, no-code service management means that workflows, approvals, automations, and integrations can be configured using visual tools rather than scripts or programming languages.
Process owners and administrators can design logic, conditions, and routing using a graphical interface, reducing dependency on developers or external consultants.
This approach lowers the barrier to change, allowing organizations to iterate on processes as needs evolve.
How does the Visual Workflow Builder work in InvGate Service Management?
The Visual Workflow Builder is a no-code component used to design, configure, and maintain service workflows graphically. It allows teams to model real-world processes using stages, conditions, approvals, integrations, and automated actions without writing code.
It is designed to support complex workflows, including parallel approvals, cross-department handoffs, conditional paths, and integrations with external systems.
Compared to platforms that rely on scripts or plugins for advanced logic, InvGate’s approach keeps workflows readable, auditable, and manageable by internal teams.
What does “autonomy with governance” mean in InvGate Service Management?
InvGate Service Management focuses on enabling team-level autonomy within a governed framework. Departments can design and operate their own workflows while respecting shared rules around permissions, approvals, visibility, and audit trails.
This approach differs from tools that either centralize all configuration in a single admin role or allow unrestricted customization without oversight.
The result is a balance between flexibility and control, particularly important in organizations with multiple service owners or compliance requirements.