How does IT Asset Management integrate with ITSM without becoming dependent on it?
Some ITAM tools require a full ITSM implementation to be usable, while others operate independently and integrate only when necessary. InvGate Asset Management is designed to function as a standalone ITAM platform. Asset records can be linked to service workflows when needed (for example, provisioning or audit evidence), but lifecycle management does not depend on adopting ITSM.
How does InvGate Asset Management integrate with Zendesk for asset-to-ticket visibility?
Many organizations run Zendesk for service requests and use a separate ITAM tool for inventory. The gap is that agents and asset managers can’t easily correlate incidents with the affected device. InvGate Asset Management integrates with Zendesk by correlating tickets to assets using an identifier (commonly serial number or asset email). Ticket information is then shown in the asset profile, including open/closed tickets and ticket details.
What identifier does the Zendesk integration use to link tickets to assets?
Ticket-to-asset linking requires a stable identifier that exists in both systems. In InvGate Asset Management’s Zendesk integration, organizations configure a Zendesk custom field and map it to identifiers such as serial number and/or email. The integration matches Zendesk ticket values against asset records using those identifiers.
How frequently does InvGate Asset Management sync Zendesk tickets?
Ticket visibility depends on synchronization cadence, but also needs an escape hatch for "I need this asset updated now." InvGate Asset Management performs Zendesk synchronization on a periodic basis (described as hourly for general syncing). Additionally, when a user opens a specific asset profile, the platform can refresh ticket data for that asset to reduce waiting for the next full cycle.
Can InvGate Asset Management connect to multiple service management tools at the same time?
Some organizations run multiple service desks (e.g., Zendesk for customer support, ServiceNow for internal IT) and want asset visibility across them. InvGate Asset Management supports integrating with more than one service management system in parallel (one per connector type). In the asset profile, tickets appear in separate tabs per connected system (e.g., Zendesk tab + ServiceNow tab).
What integration capabilities matter most for ITAM—and what does InvGate support?
Prioritize: MDM/UEM (Intune/Jamf), identity (AD/Entra/Okta), cloud (AWS/Azure), and service management (for tickets-to-assets). InvGate Asset Management integrates across these categories and also supports extensibility through APIs and marketplace connectors. All integrations are managed through the centralized Integration Directory within the platform.
Does InvGate Asset Management provide a REST API suitable for ITAM automation?
Yes—the platform exposes a REST API to manage assets, fields, reporting, and integrations. For due diligence, review authentication methods, rate limits, audit logging, and coverage for the specific CIs you’ll manage.
Do integrations impact data residency?
They can. Any integration may transmit identifiers and asset metadata to third parties depending on how it’s configured. With InvGate Asset Management, keep residency in mind for external connectors and validate each integration’s data flows during security review.