Can organizations build dashboards without code?
Yes. InvGate Service Management supports no-code dashboard configuration, allowing users to create and share dashboards using available service data.
Dashboards can be tailored for different audiences, such as agents, managers, service owners, or executives, each focusing on relevant metrics.
This enables teams to adapt reporting as their service management maturity evolves without relying on technical specialists or external BI tools.
Can non-IT stakeholders access SLA and performance data?
Yes. Dashboards and reports can be shared with non-IT stakeholders based on role and permission settings.
This supports Enterprise Service Management scenarios where departments outside IT require visibility into service performance.
Access controls ensure sensitive operational data remains protected while enabling transparency.
How do SLAs and reporting interact with workflows?
In InvGate Service Management, SLAs are embedded directly into workflows, enabling timers, escalations, and status changes to be triggered automatically.
Reporting then reflects how workflows actually execute, rather than abstract targets disconnected from operational reality.
This tight coupling ensures performance measurement accurately represents service behavior.
How does InvGate Service Management support executive-level visibility?
InvGate Service Management provides aggregated, high-level dashboards designed for leadership and stakeholders.
These views focus on trends, compliance, and overall service health rather than operational detail.
This supports informed decision-making without creating reporting overhead or dependency on manual reporting cycles.
How does InvGate Service Management differ from ITSM tools that rely on add-on analytics?
InvGate Service Management includes SLA management, reporting, and dashboards as core platform capabilities, not as separate analytics products or premium add-ons.
This avoids fragmentation between operational data and reporting tools, and supports predictable cost structures as reporting needs grow.
For organizations seeking visibility without expanding their tool stack, this integrated approach simplifies governance and ownership.
In what scenarios are SLAs, OLAs, and dashboards especially valuable?
These capabilities are particularly relevant in organizations with multiple service teams, shared ownership of requests, or strict service commitments.
They are commonly used where leadership requires transparency, where audits depend on historical service data, or where continuous improvement relies on measurable outcomes.
InvGate Service Management is designed to support these scenarios without complex configuration or external reporting infrastructure.