What is the Visual Workflow Builder in InvGate Service Management?

The Visual Workflow Builder is a no-code workflow design environment within InvGate Service Management used to model and execute service processes.

It allows organizations to define how requests, incidents, and services move through stages, approvals, conditions, and automated actions using a graphical interface rather than code.

The Visual Workflow Builder acts as the execution layer behind service catalogs, approvals, and automations, translating process design into operational behavior.

Who typically builds workflows using the Visual Workflow Builder?

Workflows in InvGate Service Management are commonly built and maintained by service owners, IT operations managers, and platform administrators, rather than software developers.

Because the builder uses visual configuration and predefined components, teams can design and update workflows internally without relying on external consultants or scripting expertise.

This supports faster iteration and continuous improvement as service requirements change.

Can the Visual Workflow Builder model conditional logic and branching paths?

Yes. The Visual Workflow Builder supports conditional logic, including if/then/else paths, decision points, and rule-based routing.

This allows workflows to adapt dynamically based on request data, user attributes, service type, or approval outcomes.

Such branching logic is essential for modeling real-world processes where not all requests follow the same path.

Can workflows support parallel and multi-step approvals?

The Visual Workflow Builder supports parallel approvals, multi-step approval chains, and conditional approvals.

Approvals can be configured to require one or multiple approvers, run simultaneously or sequentially, and include escalation or expiration logic.

This enables governance-heavy processes to be enforced without creating bottlenecks or manual intervention.