How does InvGate help agents prioritize tickets across multiple help desks or locations?

InvGate allows tickets to be sorted by help desk and location, enabling agents working across regions or organizational units to organize and prioritize their work more effectively.

This addresses common inconsistencies where certain fields are visible but not sortable, improving operational clarity.

Are there performance considerations when sorting large ticket volumes in InvGate?

Yes. Sorting by help desk and location can be more resource-intensive in environments with very large ticket volumes.

To ensure performance stability, InvGate enables this functionality progressively for customers that request it, before making it generally available.