A Product Catalog that makes hardware requests easy for everyone

People request hardware from a published list, and agents hand over a specific unit straight from Asset Management stock, updating the record the instant it's assigned.

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Product Catalog in InvGate Service Management

Before Product Catalog

A hardware request meant three different problems

The employee

A free-text ticket, or a long form

Then a wait before anyone can act, because nobody knows yet what's actually available.

The agent

Interpret, escalate, update later

Open Asset Management if you had access, find a machine, hand it over, then update the asset record in a second, disconnected step.

The asset manager

Count stock by filtering rows

The same model typed a different way across assets, so counting means building an ad hoc report every time.

How it works

Fulfilling the order updates the asset, in the same action

One order, one approval, one place to hand over what's actually in stock.

One order, one or more products

The requester adds products and quantities to a single request. The order shows as a module at the top of the ticket, not one line item per product.

Approval runs on its own

The category's approval template runs automatically when the order is created. Order actions stay blocked until the approver signs off.

The agent assigns a real unit

The agent picks an available asset, sets owner and location, and confirms. The change writes straight to the asset, no separate update needed.

The published option

A "standard laptop," whatever's behind it

A catalog product is what the requester sees, a name, description, and icon tied to a category. It can point to several Asset Management products at once, so procurement can swap models later without the requester ever noticing.

The record behind it

Stock stops being a report you build

Every asset belongs to a Product: the combination of asset type, manufacturer, and model. The Product Profile shows stock total, available, and assigned at a glance, with twelve months of history and the statuses your team already uses to define "available."