AI Virtual Service Agent for Microsoft Teams
Meet employees where they work: reduce tickets with conversational support in Microsoft Teams.
Support from Microsoft Teams
Let AI handle routine support with natural, human-like conversations inside Microsoft Teams. Deflect tickets, speed up resolutions, and reduce disruptions. When needed, tickets are auto-created with full context, no repetition, just faster support.
Built-in safety
Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Plug-and-Play Deployment
Skip the setup headaches… just flip a switch. The AI Virtual Service Agent for Microsoft Teams instantly connects to your existing InvGate Service Management knowledge base and past ticket history to start resolving issues from day one. No manual training, no content creation, no agent builder required.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT