AI Virtual Service Agent
Reduce your ticket volume with human-like conversations across multiple channels. Zero setup required.
Jessica H.I’m having issues setting up my VPN.
InvGate AI AgentHi Jessica! Most VPN issues come from disabled profiles or expired credentials. Would you like me to walk you through some quick checks?
Jessica H.Yes, please.
Plug n’ play implementation
Just flip a switch instead of spending hours configuring an agent builder. The AI Virtual Service Agent immediately connects to your existing knowledge base in InvGate Service Management and uses past ticket history to resolve issues. No manual training or content creation needed.
Meet your teams where they are
Deploy the AI Virtual Agent in your existing tools and platforms, including Microsoft Teams, Slack, WhatsApp, or InvGate’s self-service portal. Leverage the platform your employees already use without disrupting your workflows.
It feels like talking to a person
Your teams won’t need instructions. The AI Agent speaks their language – just like ChatGPT, Gemini, or Perplexity. That means anyone can ask a question and get a helpful answer without any training or onboarding.
Built-in safety
Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Lower ticket volume, higher productivity
Repetitive incidents don’t belong on your team’s to-do list. Let AI handle the FAQs and basic requests, so your staff can focus on strategic work and complex issues.Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT