User experience first
A unified experience to make self-service feel white-glove. Your employees will benefit from a cutting-edge experience with the AI Virtual Service Agent embedded in the self-service portal.
Connect your AI assistant to InvGate Service Management
With Model Context Protocol (MCP) support, connect an MCP-compatible AI assistant and ask about your service desk data in plain language, from the tools your team already uses.Learn more about MCPNow in Research preview with a limited group of customers. Their feedback is shaping general availability.
Plug n’ play implementation
Just flip a switch instead of spending hours configuring an agent builder. The AI Virtual Service Agent immediately connects to your existing knowledge base in InvGate Service Management and uses past ticket history to resolve issues. No manual training or content creation needed.
Meet your teams where they are
Deploy the AI Virtual Agent in your existing tools and platforms, including Microsoft Teams, WhatsApp, Slack or InvGate’s self-service portal. Leverage the platform your employees already use without disrupting your workflows.
InvGate Portal
Microsoft Teams
WhatsApp
Slack
It feels like talking to a person
Your teams won’t need instructions. The AI Agent speaks their language – just like ChatGPT, Gemini, or Perplexity. That means anyone can ask a question and get a helpful answer without any training or onboarding.
Built-in safety
Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Lower ticket volume, higher productivity
Repetitive incidents don’t belong on your team’s to-do list. Let AI handle the FAQs and basic requests, so your staff can focus on strategic work and complex issues.AI Hub reports
See the proof behind every conversation
Track deflection rate and knowledge gaps by channel and topic, so you know exactly what to fix next
See it in your ReportsTwo stand-alone solutions that work best together
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
MCP
Query service desk data
Gamification
Improve team productivity
Multiple departments
Extend outside IT
Product Catalog
Request and fulfill hardware
Agent Studio
Build governed agents
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.