Embrace change, while managing risk

Easily manage and implement changes with InvGate Service Management. Our powerful workflow builder and automation capabilities make it simple for you to assess the impact, risk, and urgency of changes, prioritize and approve, and coordinate their implementation, all in a controlled and efficient manner.

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No-Code Workflow Builder

No-Code Change Management platform

Modern change control requires agility, collaboration, and visibility. InvGate Service Management provides a no-code process builder designed for real-world change scenarios, empowering teams to plan, test, and execute changes efficiently.

Evaluate change risk with AI-powered insights. Analyze impact scope, service dependencies, and historical patterns—get risk scores and recommendations before approval.

ITIL Certified Best Practices

InvGate Service Management’s change management capabilities have a workflow and automation as their backbone. This takes each request for change (RFC) from logging, through assessment (including the change advisory board (CAB) where needed), to change authorization and the release management process. InvGate supports this through making the required data and information available and providing insight into RFC progression.

Change Management Analytics

As with all InvGate Service Management modules, change management is supported by a full reporting and analytics suite that allows change managers and senior management to understand how well the change process is performing – from RFC logging through to change approval. These capabilities also meet governance needs around change control such as audit trails.

All-in-one ITSM solution

InvGate Service Management is a single ITSM solution that enables the seamless unification of Change, Incident, and Problem Management. This allows teams, for instance, to evaluate requests for change with full context from cross-modular data and potential impact

Benefits of InvGate Change Management

InvGate Service Management optimizes change management to reduce costs and risks. Using automated workflows and best practices, IT teams can systematically assess and approve changes, tailored to your company's risk appetite. Benefits include:

Prevention of change-related incidents

Effective change management not only speeds up change delivery, it also reduces change-related issues and their unfortunate effect on business operations. This will have a positive impact on both service desk agent and end-user satisfaction; and, in the case of externally-facing technology such as self-help capabilities, it will also help to retain existing customers.

Features