Manage multiple departments

Leverage service management principles, practices, and technology in any line of business function to increase operational efficiency, reduce costs, and improve the end user experience.

Best Service Practices Beyond IT

Other corporate service providers have similar operational and service-based requirements to IT. Thus, these other business functions can also benefit from proven ITSM thinking, practices, and technology – such as ticketing, workflow and automation, knowledge management, and self-service – to increase efficiency and to deliver a better end user or customer experience.

Best Service Practices Beyond IT

Transform the Way Your Department Delivers

Replace the line of business reliance on email, post-it notes, spreadsheets and databases, and personal organizational skills to deal with customer requests for help, services, information, and changes to existing services.

Transform the Way Your Department Delivers

Enterprise Service Management Capabilities

InvGate’s Service Management enables you to define and configure groups that directly align to your business and support structure. The creation of custom forms and the use of triggers and workflows transforms a support ticket into a request for any action – be it the purchase of new office equipment, a request for annual leave, or the repair of a building or facility. As your business grows, or as its structure changes, it’s a simple process to change the existing set up to what’s now needed.

Enterprise Service Management Capabilities

Flexibility

In addition to providing discreet company environments for each individual line of business, InvGate Service Management’s flexibility also extends into other areas of configuration such as multilingual and time zone support for international organizations and the ability to integrate with existing operating procedures that may require paper-based approval signoff or job management.

Flexibility

Benefits of Enterprise Service Management

Enterprise service management, or the use of ITSM capabilities outside of IT, offers a number of benefits to your organization.

Reduced Operational Costs and Improved Efficiency

Many of the ITSM technical capabilities – such as supporting standardized processes, workflow and automation, and notifications/alerting – will remove unnecessary manual effort. This greater efficiency is amplified when complemented with knowledge management for agents and self-service/self-help capabilities for employees.

Check out InvGate as your ITSM solution

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