Optimize and accelerate support processes
Unlock the full potential of your support teams with automation and improve the effectiveness and efficiency of your operations.
Optimize support with automated request allocation
Automatically assign incoming service requests to the appropriate help desk based on the type of request, urgency, and the skills and availability of agents to ensure the most qualified team handles them in a timely manner.
Optimize the support processes and increase the scalability of the help desks with automated ticket assignments. Ensure that all support requests are distributed to agents according to their abilities, availability, and workload so that all tickets are resolved promptly.
Provide the best possible service for users and customers with automated escalation of requests. Define different criteria for tickets to escalate based on the user who creates the request, SLAs or any other condition.
Create an automation based on changes in different indicators of service level agreements. Send notifications, add watchers and change the priority of requests according to the percentage of compliance with the agreements.
Embrace our no-code tailored automations
Automate multiple actions using a powerful automation configuration engine based on conditions. Free agents from manual tasks, allowing your operation to scale and become more efficient.
Service Management revolutionizes how you handle operations by simplifying the process of automating tasks. Without programming skills or advanced expertise, anyone can effortlessly set up automation by establishing events, conditions, and parameters. Upgrade your operations and take your service desk to next levels of efficiency and effectiveness.
Workflows that solve whatever you need
For more complex needs, Service Management incorporates automated actions within the different workflows created in the tool. This could be any action where the need to minimize manual and repetitive tasks is required, such as requesting approvals, creating task lists and information forms or sending emails and notifications.
Boost agent efficiency with automated article suggestions
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT