Optimize and accelerate support processes
Unlock the full potential of your support teams with automation and improve the effectiveness and efficiency of your operations.
Optimize support processes with automated request allocation
Automatically assign incoming service requests to the appropriate help desk based on the type of request, urgency, and the skills and availability of agents to ensure the most qualified team handles them in a timely manner.
Embrace our no-code tailored automations
Automate multiple actions using a powerful automation configuration engine based on conditions. Free agents from manual tasks, allowing your operation to scale and become more efficient.
Workflows that solve whatever you need
For more complex needs, Service Management incorporates automated actions within the different workflows created in the tool. This could be any action where the need to minimize manual and repetitive tasks is required, such as requesting approvals, creating task lists and information forms or sending emails and notifications.
Boost agent efficiency with automated article suggestions
Automatically suggest relevant knowledge base articles to support teams when working on a request, so they can quickly find the answers they need.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
AI Virtual Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT