Optimize and accelerate support processes

Unlock the full potential of your support teams with automation and improve the effectiveness and efficiency of your operations.

Ticketing

Optimize support processes with automated request allocation

Automatically assign incoming service requests to the appropriate help desk based on the type of request, urgency, and the skills and availability of agents to ensure the most qualified team handles them in a timely manner.

Automation

Embrace our no-code tailored automations

Automate multiple actions using a powerful automation configuration engine based on conditions. Free agents from manual tasks, allowing your operation to scale and become more efficient.

Ticket Escalation
Authentication and Directory

Workflows that solve whatever you need

For more complex needs, Service Management incorporates automated actions within the different workflows created in the tool. This could be any action where the need to minimize manual and repetitive tasks is required, such as requesting approvals, creating task lists and information forms or sending emails and notifications.

Workflows that solve whatever you need
Knowledge Management

Boost agent efficiency with automated article suggestions

Automatically suggest relevant knowledge base articles to support teams when working on a request, so they can quickly find the answers they need.

Boost agent efficiency with automated article suggestions

Benefits of Automation

Improve efficiency

Reduce manual effort, streamline workflows and increase the speed and accuracy of routine tasks.

Check out InvGate as your ITSM solution

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Service Management

ITAM

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