AI Virtual Service Agent for Slack

Meet employees where they work: reduce tickets with conversational support in Slack.

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Global leaders trust InvGate

KPMG
NASA
Price Waterhouse Coopers
Arcos Dorados
Motorola
Peoples Bank
United States Army
Collins Aerospace
AES
Allianz
Alaskan Copper
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Support from Slack

Let AI handle routine support requests with natural, human-like conversations inside Slack. Fewer tickets, faster resolutions, no disruptions.
Support from Slack

Connect your AI assistant to InvGate Service Management

With Model Context Protocol (MCP) support, connect an MCP-compatible AI assistant and ask about your service desk data in plain language, from the tools your team already uses.
Learn more about MCP

Now in Research preview with a limited group of customers. Their feedback is shaping general availability.

Connect your AI assistant to InvGate Service Management

Built-in safety

Conversations with InvGate Service Management’s AI Agent are never used to train third-party LLMs. Your company’s and employees’ data remain safe, private, and compliant. Learn more about AI data security here.
Built-in safety

Plug-and-Play Deployment

Skip the setup headaches, just flip a switch. The AI Virtual Service Agent for Slack instantly connects to your existing InvGate Service Management knowledge base and past ticket history to start resolving issues from day one. No manual training, no content creation, no agent builder required.
Plug-and-Play Deployment
AI Hub reports

See the proof behind every conversation

Track deflection rate and knowledge gaps by channel and topic, so you know exactly what to fix next

See it in your Reports

Discover other Service Management features

Ticket Management

Manage your incidents

AI-Powered

Enhance support efficiency

Self-Service

Encourage self-help

Workflows

Improve IT efficiency

Virtual Service Agent

Conversational ticket resolution

Analytics

Analyze your efforts

Knowledge Management

Build and share knowledge

Change Management

Better manage change

Problem Management

Get proactive

Automation

Automate support processes

ITIL

Employ best practices

SLAs

Prioritize IT operations

MCP

Query service desk data

Gamification

Improve team productivity

Multiple departments

Extend outside IT

Check out InvGate as your ITSM solution

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Clear pricing

No surprises, no hidden fees — just clear, upfront pricing that fits your needs.

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Easy migration

Our team ensures your transition to InvGate is fast, smooth, and hassle-free.

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