Google G Suite
Create support tickets directly from Gmail.
InvGate Service Management + Google Suite
Integrate InvGate Service Management with Google G Suite (now Google Workspace) to allow users to submit tickets directly from their inbox and enable email-based support.
Connect your ticketing platform with Gmail and other related services to make it easier to submit, manage and track support requests.
Benefits of this integration
- Users do not need to learn how to use a new platform to request support; they simply send an email or convert an existing email into a ticket.
- Tickets can be automatically categorized, prioritized and assigned based on predefined rules in InvGate Service Management.
- Agents receive immediate notifications and can respond directly from the ticketing system, avoiding delays in manual email processing.
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