Outlook

InvGate Service Management + Outlook

Integrate InvGate Service Management with Outlook to allow users to submit tickets directly from their inbox and enable email-based support.

Connect your ticketing platform with Outlook and other related services to make it easier to submit, manage and track support requests.

Benefits of this integration

•  Users do not need to learn how to use a new platform to request support; they simply send an email or convert an existing email into a ticket.
• Tickets can be automatically categorized, prioritized and assigned based on predefined rules in InvGate Service Management.
• Agents receive immediate notifications and can respond directly from the ticketing system, avoiding delays in manual email processing.