Improve productivity with gamification

Improve individual and team motivation to boost productivity, enhance performance, and deliver better service through challenges, engagement, and rewards.

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Boost productivity with a competitive team spirit

Gamification rewards staff with virtual or tangible incentives for completing tasks that drive team, department, or company goals — in a fun and engaging way.

Increase team motivation and collaboration

Recognize agents for their hard work and boost motivation with continuous feedback, rankings, and skill points, while setting daily tasks aligned with long-term goals.

Define quests aligned with your business goals

Assign individuals or teams specific quests made up of multiple steps. For example, service desk agents who close 20 tickets with a satisfaction rating above four earn 100 points toward their total score and ranking.

Increase team motivation and collaboration

Level up your service team

Turn agent motivation into higher service levels, faster response times, greater productivity, stronger collaboration, and clearer visibility of IT’s value to the business.

Benefits of Gamification in Service Management

InvGate Service Management’s gamification features, available in both on-premise and SaaS versions, help you get the best from your service desk and IT support staff, with added benefits.

A Better Customer Experience

The right quests will focus on both the achievement of tasks and a high level of customer satisfaction. Thus, helping service desk agents to focus on, and deliver, the right balance of speed and service quality to meet end user and customer expectations.

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