Talk to your service desk data, from the AI assistant you already use
InvGate Service Management now supports the Model Context Protocol (MCP). Connect an MCP-compatible AI assistant and ask questions about your service desk data in plain language, from the tools your team already uses.
Talk to your data
Ask about requests, tickets, and knowledge in natural language.
Use the assistant you already have
Works with MCP-compatible clients like Microsoft Copilot, Google Gemini Enterprise, and Claude.
No custom integration
A standard, composable connection instead of one-off builds.
Daily triage in one question
An agent asks their AI assistant: "What do I have today?" The assistant checks multiple sources and returns pending items, tasks, and anything with an SLA due in the next 48 hours in one summary.
Full context before you reply
An agent asks for request #1234 and the customer's other open requests. The assistant returns full details plus recent comments, then searches the knowledge base and suggests the right article to send.
Open and approve requests from chat
An employee says: "I need a new monitor, mine is flickering." The assistant finds the category, fills the form, and submits the request. Employees can also check status and approve requests from the same chat.
Now in Research Preview with a limited group of customers. Their feedback is shaping general availability.
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