An autonomous agent for every department
Build an autonomous agent for IT, Purchasing, HR, and any other department: its own name, its own knowledge, and a permission for every action it takes, so it earns more autonomy as your team trusts it. Autonomous. Governed. Trusted.
Every team gets their own agent. Under their own terms.
Build one autonomous agent per department, IT, Purchasing, HR, and beyond. Give it a name, decide what it knows, and set a permission for every action it can take.
Identity
A name your team defines
Instructions
One field: scope, tone, limits
Knowledge
Choose which KB content it reads
Channels & hours
Help desks, chat, WhatsApp, Slack, Teams
Actions
Execute, ask first, or never, each one with a human accountable
Describe it like you're briefing a new hire
Governance flexibility for AI agents you can trust
A clean handoff beats a stuck ticket
Your team picks up every escalation with full context, and every action stays traceable from proposal to approval
Precise context for human escalations
If it needs to escalate a ticket or hand it off to a human, it shares what it checked, what it found, and what is missing.
Full audit trail
Every action lives on the ticket's timeline: who proposed it, why, and who approved it.
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
MCP
Query service desk data
Gamification
Improve team productivity
Multiple departments
Extend outside IT
Product Catalog
Request and fulfill hardware
Agent Studio
Build governed agents
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.