AI in the service of IT teams
InvGate AI Hub for Service Desk provides agents with a handful of intelligent features built and designed to help them provide better support.
Save time by improving your responses with generative AI
Improve your responses and speed up ticket resolution with generative AI. InvGate’s AI service analyzes the ticket details and the draft response and gives you the possibility to expand, summarize, or change the tone of your reply.
Save up to 28% of the time spent crafting responses.*
Deliver clear, concise responses across all support teams.
One-click ticket summaries
Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Takes less than 1 minute to onboard someone new to a complex ongoing incident.*
Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.
Agents can choose to post the summary as an internal comment as a way to share insights with their team.
Knowledge article generation
Create knowledge articles in seconds
Automatically transform service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date with generative AI.
Takes less than 30 seconds to create a first article* based on the ticket resolution details, so agents no longer need to start from scratch.
Ensures that all relevant information is promptly documented and available on the Knowledge Base for future reference.
End-users gain confidence in self-service options and are less inclined to create a service request.
Contextual knowledge article summaries
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Users can access relevant information from the suggested articles directly on the chat before opening them.
Less misrouted tickets
Automatically transform service incident resolutions into Expand the keywords related to your service categories automatically to make it easier for users to find and select the correct category when creating a ticket.
Admins can quickly add accurate keywords to any category, reducing the time and effort required for manual configuration.
Reduces user errors in ticket creation by 30%*, so support teams don't have to spend time redirecting tickets that don't belong to them.
AI-powered features are revolutionizing the way businesses handle support requests
Here are some of the benefits of using these advanced features:
Make time for support agents to focus on more complex issues by automating repetitive tasks and reducing response times.
Provide customers with fast and accurate responses, reducing frustration and improving the overall customer experience.
By automating routine tasks and providing faster response times, you can reduce the workload on support agents. This reduces the need for additional staff and lowers your organization’s operating costs.
Discover the possibilities of AI
Check out our series of articles on the InvGate blog for in-depth insights and best practices on incorporating AI into your IT service management operations.
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