Leverage AI to improve agents responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Save time by improving your responses with generative AI
Improve your responses and speed up ticket resolution with generative AI. InvGate’s AI service analyzes the ticket details and the draft response and gives you the possibility to expand, summarize, or change the tone of your reply.
Efficiency and time-saving
Save up to 28% of the time spent crafting responses.*
Accuracy and consistency
Deliver clear, concise responses across all support teams.
*Based on internal testing.
Explore other AI features
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.