Create ticket summaries
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
One-click ticket summaries
Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Faster resolution times
Takes less than 1 minute to onboard someone new to a complex ongoing incident.*
Easier collaboration
Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.
Information-sharing
Agents can choose to post the summary as an internal comment as a way to share insights with their team.
*Based on internal testing.
Explore other AI features
Improved responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
Discover other Service Management features
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
MCP
Query service desk data
Gamification
Improve team productivity
Multiple departments
Extend outside IT
Product Catalog
Request and fulfill hardware
Agent Studio
Build governed agents
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.