Create ticket summaries

Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.

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Ticket summarization

One-click ticket summaries

Create a quick summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.

Faster resolution times

Takes less than 1 minute to onboard someone new to a complex ongoing incident.*

Easier collaboration

Team members spend less time sifting through lengthy ticket histories and more time actively resolving the issue.

Information-sharing

Agents can choose to post the summary as an internal comment as a way to share insights with their team.

*Based on internal testing.

One-click ticket summaries

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