Encourage generation of knowledge articles
Automatically transform service incident resolutions into knowledge articles.
Create knowledge articles in seconds
Automatically transform service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date with generative AI.
Automated drafting
Takes less than 30 seconds to create a first article* based on the ticket resolution details, so agents no longer need to start from scratch
Easily updated Knowledge Base
Ensures that all relevant information is promptly documented and available on the Knowledge Base for future reference.
Encourage self-service
End-users gain confidence in self-service options and are less inclined to create a service request.
*Based on internal testing.
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Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.