Encourage generation of knowledge articles
Automatically transform service incident resolutions into knowledge articles.
Create knowledge articles in seconds
Automatically transform service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date with generative AI.
Automated drafting
Takes less than 30 seconds to create a first article* based on the ticket resolution details, so agents no longer need to start from scratch
Easily updated Knowledge Base
Ensures that all relevant information is promptly documented and available on the Knowledge Base for future reference.
Encourage self-service
End-users gain confidence in self-service options and are less inclined to create a service request.
*Based on internal testing.
Explore other AI features
Improved responses
Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.
Contextual knowledge
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Mgmt
Manage your incidents
Analytics
Analyze your efforts
Self-Service
Encourage self-help
AI
Enhance support efficiency
Integrations
Expand functionality and usability
Problem Mgmt
Get proactive
Automation
Automate support processes
Workflows
Improve IT efficiency
ITIL
Employ best practices
Knowledge Base
Build and share knowledge
Change Mgmt
Better manage change
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT