Improve knowledge sharing on the Virtual Agent
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
Lower ticket volume
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Improved user experience
Users can access relevant information from the suggested articles directly on the chat before opening them.
*Based on internal testing
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Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
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Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
Virtual Service Agent
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Analytics
Analyze your efforts
Knowledge Management
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
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Multiple departments
Extend outside IT
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.