Improve knowledge sharing on the Virtual Agent
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
Lower ticket volume
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Improved user experience
Users can access relevant information from the suggested articles directly on the chat before opening them.
*Based on internal testing
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Improved responses
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Knowledge article generation
Automatically transform service incident resolutions into knowledge articles.
Ticket summarization
Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.
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Everything you need to provide outstanding service.
Clear pricing
No surprises, no hidden fees — just clear, upfront pricing that fits your needs.
Easy migration
Our team ensures your transition to InvGate is fast, smooth, and hassle-free.