Improve knowledge sharing on the Virtual Agent
Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.
An even smarter Virtual Agent
Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.
Lower ticket volume
By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*
Improved user experience
Users can access relevant information from the suggested articles directly on the chat before opening them.
*Based on internal testing
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