Encourage generation of knowledge articles

Automatically transform service incident resolutions into knowledge articles.

InvGate is a great fit for organizations of all sizes and industries.

Price Waterhouse Coopers
Arcos Dorados
Peoples Bank
United States Army
Collins Aerospace
Alaskan Copper
Read case studies
Knowledge article generation

Create knowledge articles in seconds

Automatically transform service incident resolutions into knowledge articles to keep your Knowledge Base up-to-date with generative AI.

Automated drafting

Takes less than 30 seconds to create a first article* based on the ticket resolution details, so agents no longer need to start from scratch.

Easily updated Knowledge Base

Ensures that all relevant information is promptly documented and available on the Knowledge Base for future reference.

Encourage self-service

End-users gain confidence in self-service options and are less inclined to create a service request.

*Based on internal testing.

Explore other AI features

Improved responses

Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.

Contextual knowledge

Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.

Ticket summarization

Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.

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