IT Service Management (ITSM) Solution
The best ITSM technology behind your IT team
Manage the end-to-end delivery of IT services to customers in your organization with InvGate Service Desk.
IT Service Management Solution
IT Service Management (ITSM) is the practice of delivering quality IT services to customers across the organization with the use of the right mix of people, processes and software.
With InvGate Service Desk, your organization can create a state-of-the-art IT Services department, with ITIL-certified incident, problem, change and service management capabilities, a self-service platform and flexible reports.
InvGate Service Desk is used by organizations to support millions of users around the world.
Everything you need to implement an ITSM project
InvGate Service Desk is one of the few ITIL® 4 Certified platforms by PinkVERIFY™, giving your organization the foundation to build an ITIL-compliant service desk.
Build a state-of-the-art service desk
Create a single point of contact between IT and the rest of the organization. Unify all communication channels into one platform, organizing and distributing work based on rules such as incidents, requests, categories and priority.
Watch: 5-minute demo of InvGate Service Desk
ITSM Self-Service Portal
Give users a portal for fast support
Create a fully customized and branded self-service portal to support the management of end-user issues and requests, improving IT support’s operational efficiency, reducing costs, and enhancing end-user experience.
Watch: Creating a Knowledge Base with InvGate Service Desk
A search engine suggests users with potential knowledge base solutions to their issues, or guides them to the right service.
Provide a service catalog
Create an online portfolio of available services based on the users’ role and keep them informed on the status of request through the provisioning process.
Capture and reuse knowledge
Build a knowledge base to help resolve end-user issues and requests, improving operational efficiency and end-user experience.
Receive and provide a clear view of the service desk performance
Provide IT staff with greater insight into their operational performance and potential improvement opportunities with better access to data and information that drives better decisions and, in turn, better performance.
Get real-time performance data
Get the visibility you need to drive process improvement in your service desk, with real-time information and easy reporting personalization.
Customize and share dashboards
With fully configurable point-and-click and drag-and-drop configurations, you can easily display the KPIs and information that is most important to your business to help highlight areas of success and those in need of improvement.
Provide guidance on expected response times
Help agents focus their time and effort where it’s needed most by providing a visual indicator of the agreed SLA response time, ensuring the most critical issues are dealt with first while still achieving SLA targets across all issues and service requests.
Enterprise Service Management
Grow ITSM as your organization grows
Maintain a long-term vision with the ability to take IT best practices to other areas and extend the services available as your organization matures.
Centralize multiple departments and help desks
Onboard different organizations and service departments, separate access as needed and have an integrated report of your organization’s performance.
Integrate 3rd party tools to your workflows
Automatically create incidents when a server is down or begin an asset provisioning workflow when a new employee joins the company.
Upper right quadrant ITSM capabilities at a fraction of the cost
Get the best of ITSM with easy no-code configuration, freeing you from expensive third-party integrations, decreasing the total cost of ownership. Migrating to InvGate Service Desk from your current solution is easy.
Powering top IT teams around the world
Let us help you on your next ITSM project
This is just a glimpse of everything that InvGate Service Desk can do for you. Let’s get in touch and work together on your next project.
How the best IT teams achieve success
Join over 400+ companies already growing with InvGate.
Peoples Bank is one of the leading locally-owned and operated community...
Harmony Public Schools is a system of 58 Texas charter public schools...
Arcos Dorados Holdings Inc. is a company that owns the McDonald‘s...