Better Service Across Your Organization
Other corporate service providers have similar operational and service-based requirements to IT. Thus, these other business functions can also benefit from proven ITSM thinking, practices, and technology – such as ticketing, workflow and automation, knowledge management, and self-service – to increase efficiency and to deliver a better end user or customer experience.
Replace the line of business reliance on email, post-it notes, spreadsheets and databases, and personal organizational skills to deal with customer requests for help, services, information, and changes to existing services.
InvGate’s Service Desk enables you to define and configure groups that directly align to your business and support structure. The creation of custom forms and the use of triggers and workflows transforms a support ticket into a request for any action – be it the purchase of new office equipment, a request for annual leave, or the repair of a building or facility. As your business grows, or as its structure changes, it’s a simple process to change the existing set up to what’s now needed.
In addition to providing discreet company environments for each individual line of business, InvGate Service Desk’s flexibility also extends into other areas of configuration such as multilingual and time zone support for international organizations and the ability to integrate with existing operating procedures that may require paper-based approval signoff or job management.