Improve knowledge sharing on the Virtual Agent

Add a new level of AI to your Microsoft Teams virtual agent by providing a quick summary of relevant knowledge articles to users.

InvGate is a great fit for organizations of all sizes and industries.

Price Waterhouse Coopers
Arcos Dorados
Peoples Bank
United States Army
Collins Aerospace
Alaskan Copper
Read case studies
Contextual knowledge

An even smarter Virtual Agent

Improve your support through your Virtual Agent by providing a quick summary of relevant knowledge articles to users.

Lower ticket volume

By highlighting the most relevant aspects of the articles in a more accessible format, the summary helps users grasp the main concepts leading to up to 15% less tickets created through chat.*

Improved user experience

Users can access relevant information from the suggested articles directly on the chat before opening them.

*Based on internal testing.

Explore other AI features

Improved responses

Get suggestions to improve agents’ responses and speed-up support times by leveraging generative AI.

Knowledge article generation

Automatically transform service incident resolutions into knowledge articles.

Ticket summarization

Create an AI summary of the ticket’s details, people involved, and tasks performed to get a better grasp of the request at hand.

Check out InvGate as your ITSM solution

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