Dedicated support every step of the way
From initial implementation to ongoing training and support, we are here to help you succeed.
Watch: Meet the team that makes it all possible
Powering top IT teams around the world
“We are one full support department now, which is amazing. Even though it spans so many groups and teams, InvGate Service Desk is one place to go for help. And from an end-user perspective, that’s just amazing.”
IT Service Desk Manager
Megan Engels
“At Farmacity, we are transforming the way we work to become more agile. InvGate Service Desk is accompanying us in this transformation process, helping us implement changes in a transparent way to the entire organization.”
Level One Support Efficiency Leader
Marcos Aste
“In our search for a tool, InvGate was the one that best suited us in terms of cost-benefit, leveraging this with very good knowledge base management and a great self-service portal.”
Manager of End-user Services
Nancy Esersky
Trusted by clients in 50+ countries
Customer First
Delivering the perfect combination of great IT solutions and excellent support
There are more than a few reasons why 97% of our customers recommend us on Gartner.
What our clients appreciate the most about our team and solutions on Gartner.
Product capabilities
Ease of deployment
Ability to understand needs
Service & support
Industry certifications
When you choose InvGate, you can trust that you are getting a solution that is built to the highest industry standards.
Implementation
Have your IT solutions up and running in weeks
We know that each implementation is different. This is why we work closely with you to understand your specific needs to ensure a smooth implementation process and develop a plan to have your IT solutions up and running in weeks.
Implementation made easy
Faster low-code customization
Build a service platform with no coding experience thanks to our low-code setup.
Implementation support team
Get step-by-step guidance tailored to your specific needs.
Onboarding and user adoption
Drive faster adoption with training sessions for agents and guidance resources for users.
What our clients say
"It has been so enjoyable to work with a vendor that truly wants to understand our business process and needs to ensure the software is working well for us."
Gartner Verified Review
"InvGate Service Desk is a platform with low complexity at the time of implementation, easy to use for the respective roles, and with constant growth in new features."
Gartner Verified Review
"Powerful tool with a great team behind it. We managed to deploy Insight in ten days, and have been working smoothly since."
Gartner Verified ReviewCustomer Success
Ongoing support to make the most out of each solution
When it comes to technology, it’s not just about having the right tools, it’s also about having the right support. We are committed to providing customized support and continuous guidance to help you get the most out of our solutions.
Customized support
AI-enhanced agent assistance
Leverage AI-powered solutions to help agents decrease request handling time.
Customer Success team
Receive the ongoing guidance and training you need to fully take advantage of the solution’s capabilities.
Continuous product updates based on customer feedback
We release periodic product updates and new features based on our customer feedback.
What our clients say
"Great customer service support in understanding what we needed, providing expertise of different experiences with similar industries, designing our process and seeking through its implementation."
Gartner Verified Review
"InvGate Service Desk is a wonderful overall solution with an incredible team behind who help our company to get stronger every year."
Gartner Verified Review
"InvGate Service Desk has been a great solution for us. It’s easy to implement, simple to understand, with great support and constant updates that keep this product innovating."
Gartner Verified ReviewSupport
The always-on assistance you need to reach your goals
Our team will be with you every step of the way, whether you need help troubleshooting or upgrading to new features.
99.9% targeted availability
A service availability goal of 99.9%, computed on a yearly basis.
24/7 critical incident response
24/7 support for critical service availability issues.
15m response time SLA for critical incidents
First response for critical incidents in 15 minutes.
Dedicated hosting
Hosting of services and data in an environment dedicated to a single customer.
Full cross region hot standby
Independent hot standby systems for faster disaster recovery procedures.
Discover what InvGate can do for your next project
This is just a glimpse of everything InvGate can do for you. Let’s get in touch and work together on your next project.
