Automate your workflows. No coding required.

Own the process of creating and managing your organization’s workflows with a visual no-code builder designed to make your job easier.

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InvGate Service Desk UI showcasing workflows

Search bar Quickly find any workflow stage, which is especially useful when you have complex workflows with dozens of steps.

Steps menu From this menu, you can quickly search and drag the stages and actions you want to include in your workflow.

Stage card Each stage is presented as an individual card with icons and colors that identify each type of stage.

Approvals From the Approvals card, you can easily identify the different scenarios for when it's 'accepted,' 'rejected,' or 'canceled' and their respective paths.

Conditionals You can create as many conditional paths as needed, which will be listed on the cards for easy understanding.

ITAM - InvGate Insight Thanks to our native integration, you’ll be able to configure multiple actions on InvGate Insight to make changes to your IT assets.

Mini-map New map visualization to improve navigation in complex workflows with many steps.

No-Code Workflow Builder

A workflow builder that is actually usable

Intuitive design and configuration capabilities that flatten the learning curve for your staff, including non-technical teams.

Steps

Insert process elements like forms, approvals and task lists in a connected workflow.

Design Canvas

Customize the layout and display of relationships between stages to better suit your needs and preferences.

Integrations

Connect with InvGate Insight or other third party tools with web services.

Simpler configuration

Create and update advanced enterprise workflows with ease

A card-style workflow builder helps you capture complex processes that require multiple approvals and routings.

Simplified multiple-option Conditionals

Create complex conditionals to reflect different variables or scenarios. All paths and relevant information are displayed on the step card so you can track them easily.

Easy multiple-option Approvals

Create approvals in a single step, with all clear outcomes displayed on the same card so you can easily track and follow them.

Scalable processes and governance

A simplified UX/UI makes it clear to manage configuration shortcuts and customized visibility options.

Shortcut to duplicate Steps

Easily replicate complex or frequently used steps and avoid recreating them manually.

Undo and Redo with a click

Quickly correct mistakes or revert to a previous state in the workflow creation process with a few clicks.

Visibility options for form variables

With improved customization and control over form field visibility, users can define how to display form variables based on specific conditions, including end-user roles.

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Pre-built Workflow Templates

Kickstart your automation program with workflows ready to use and customize for the particular needs of your organization.

Employee Onboarding

After a new hire, trigger employee creation, preparation of IT equipment and notification to line-managers.

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Change Approvals

Align change management process with ITIL best practices.

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Knowledge article creation

Simplify the creation, review, and publication of knowledge articles.

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Coming Soon

Offboarding

Tailored for HR teams, this template simplifies the crucial process of offboarding employees, ensuring a seamless transition during this critical stage.

Release management

Designed to streamline the release management process, this template is perfect for organizations looking to ensure smooth and efficient software deployments.

Annual audit

Gain access to a pre-built workflow designed to streamline audit preparations, execution, and follow-up tasks.

Risk assessment

Use this template to streamline your risk assessment processes and simplify the identification, analysis, and mitigation of potential risks.

Benefits of InvGate’s Graphical Workflow

Graphical Workflow, available via both on-premise and SaaS delivery models, will help your company improve its IT support, IT help desk, or IT service desk operations. The support-process formalization and automation will improve both performance and service delivery across a number of areas:

End users expect their issues and requests to be resolved quickly. Workflow, notifications and automation speeds things up by removing the need for people to intervene in manual activities. InvGate Service Desk’s workflow capabilities empower IT support staff to “work smarter, not harder.”

Labor costs are still a big part of the IT support budget. Workflow and automation not only reduces manual effort and the associated costs, it also helps to minimize duplicated efforts, reworking, and other labor wastage.

The speed of resolution plays an important role in this. Standardizing processes and leveraging workflow and automation ultimately has a positive impact on customer satisfaction and experience.

The InvGate Service Desk workflow and automation make life easier for IT support personnel. More tickets will be resolved within agreed targets, and end users will rate the IT support team more highly. All of this makes for happier IT support staff.