Service Management with built-in intelligence

In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.

End-users in InvGate Service Management are non-licensed users who can create requests for assistance.

Approvers are end-users who have decision-making capabilities in the system. They can have specific roles, such as team leaders, and can approve or deny requests made by others.

Both user types are unlimited and free of charge at InvGate Service Management.

Yes, you can try InvGate Service Management free for 30 days with a ready-to-play account here. Also, you can turn your trial into your production instance by simply requesting it through our Support team.

InvGate Service Management is a comprehensive solution that combines several features to provide a smooth service management experience. Through its ticketing system, agents can easily manage and track customer inquiries. At the same time, its analytics capabilities offer valuable insights into the support team’s performance. At the same time, its analytics functionalities provide information on the performance of the customer service team for continuous improvement.

The Knowledge Base and Self-Service Portal promote users to easily and quickly find answers to frequently asked questions. Additionally, the no-code workflow generator makes it simple to automate certain routine tasks. InvGate Service Management also integrates with third-party tools, promoting communication and collaboration between different teams. These automation features streamline processes and make the experiences of agents and end-users easier. Finally, InvGate is constantly developing new capabilities, such as AI-powered support, to stay ahead.

Integrating InvGate Service Management into existing IT infrastructures is easy due to its seamless integration with popular identity providers such as Azure AD and Okta through SCIM. This enables organizations to hold onto their existing IT Service Management solutions and systems, reducing the workload on IT departments.

InvGate Service Management also supports modern authentication through Exchange Web Services (EWS), SMTP for sending notifications and inbound email for ticket management. Additionally, InvGate Service Management has native integration with Microsoft Teams and it can also merge with frequently used services like Slack and PagerDuty via its native integration with Zapier. Furthermore, InvGate Service Management can integrate ITAM tools like SCCM and FileWave. Finally it also provides API and web services capabilities for any additional customer needs.

You can check out all InvGate Service Management integrations here.

InvGate offers comprehensive training and support services to ensure a smooth implementation process for all its customers. Unlike other ITSM vendors, InvGate does not request expensive consulting costs when it needs support services. This is because we have designed InvGate’s implementation process to run in only a few weeks, thanks to its low-code configuration, dedicated implementation support team and employee onboarding and training. InvGate provides employee training to ensure users can effectively use the solution and take advantage of its features.

InvGate takes security and data privacy very seriously and has implemented several measures to protect its customer’s data. In this respect, InvGate is SOC 2 Type 1 certified. This shows our commitment to maintaining the highest security standards, availability, processing integrity, confidentiality and privacy. InvGate also meets GDPR requirements, ensuring its customer’s data is handled following strict data protection regulations. The tool also implements industry-standard encryption measures to protect its customers’ data further, allowing it to meet the security requirements of highly regulated industries. These measures give its customers peace of mind, knowing their data is always protected.