Enterprise Service Management (ESM)
Create an employee-centric organization
Improve the experience of your teams by providing visibility of everything your organization can do for them while streamlining processes and operations.
Service Catalog
Provide a unified service experience
From HR to IT, give visibility and access to your customers on everything your organization can do for them.


Create a cross-organization request portal
Let users serve themselves by providing a service catalog that is customized according to their role and permissions, centralizing the communication with any area of the organization.

Offer multiple channels of communication
Let users submit requests from their channel of choice: service portal, e-mail or Microsoft Teams.

Receive customer feedback
Gather fresh and relevant insight on how your team is performing, receiving feedback ratings from customers.
Enterprise Service Management
Integrate multiple departments into one service desk
Improve operational efficiency in your organization by creating a centralized help desk that cuts across functions and departments.


Centralize multiple service areas
Create different help desks with independent SLAs with a multi-department help desk solution.

Create custom forms for each request
Create request forms tailored to each need, with custom fields and flexible workflows.

Integrate with your business software
Connect Service Desk to services crucial to your business with InvGate’s bi-directional API or other tools.
Automations
Streamline operations with automated processes
No-Code workflow development helps you to easily create predefined steps for strategic services, eliminating manual tasks and errors.

Visual workflow editor
Make automation available to all your organization for any of the processes needed.

First Response and SLAs
Extend ITSM capabilities across the organization, such as first response and resolution SLAs.

Unlimited watchers and approvers at no cost
Gain visibility for key stakeholders, add approval roles and assign watchers without increasing operational costs.
Enterprise Analytics
Receive and provide a clear view of the service desk performance
Provide your organization with greater insight into its operational performance and help highlight areas of success and those in need of improvement. Gain better access to data and information allowing cost-shared transparency that drives better decisions.


Get the most value out of your data
Process and analyze large amounts of data in a simple way, thanks to Service Desk’s OLAP engine that powers dashboards and reports.

Get real-time performance information
Gain the visibility you need to drive process improvement in your services, with real-time information, even from multiple help desks.

Customize and share dashboards
Build dashboards and share them with team members and stakeholders for better transparency.
Upper right quadrant ESM capabilities at a fraction of the cost
Get the best of ESM with easy no-code configuration, freeing you from expensive third-party integrations, decreasing the total cost of ownership. Migrating to InvGate Service Desk from your current solution is easy.

Powering top IT teams around the world
Let us help you on your next ESM project
This is just a glimpse of everything that InvGate Service Desk can do for you. Let’s get in touch and work together on your next project.