Enterprise Service Management (ESM)
Create an employee-centric organization
Improve the experience of your teams by providing visibility of everything your organization can do for them while streamlining processes and operations.
Enterprise Service Management Solution
With Enterprise Service Management, your organization can take the best practices originally designed for IT and extend it to business teams such as Human Resources, Legal, Facilities, and Finance.
InvGate Service Desk allows your organization to create a central service portal. Centralize all incoming requests, and integrate the process flow between departments for better alignment and efficiency.
Provide a unified service experience
From HR to IT, give visibility and access to your customers on everything your organization can do for them.
Create a cross-organization request portal
Let users serve themselves by providing a service catalog that is customized according to their role and permissions, centralizing the communication with any area of the organization.
Offer multiple channels of communication
Let users submit requests from their channel of choice: service portal, e-mail or Microsoft Teams.
Receive customer feedback
Gather fresh and relevant insight on how your team is performing, receiving feedback ratings from customers.
Enterprise Service Management
Integrate multiple departments into one service desk
Improve operational efficiency in your organization by creating a centralized help desk that cuts across functions and departments.
Centralize multiple service areas
Create different help desks with independent SLAs with a multi-department help desk solution.
Create custom forms for each request
Create request forms tailored to each need, with custom fields and flexible workflows.
Integrate with your business software
Connect Service Desk to services crucial to your business with InvGate’s bi-directional API or other tools.
Streamline operations with automated processes
No-Code workflow development helps you to easily create predefined steps for strategic services, eliminating manual tasks and errors.
Visual workflow editor
Make automation available to all your organization for any of the processes needed.
First Response and SLAs
Extend ITSM capabilities across the organization, such as first response and resolution SLAs.
Unlimited watchers and approvers at no cost
Gain visibility for key stakeholders, add approval roles and assign watchers without increasing operational costs.
Receive and provide a clear view of the service desk performance
Provide your organization with greater insight into its operational performance and help highlight areas of success and those in need of improvement. Gain better access to data and information allowing cost-shared transparency that drives better decisions.
Get the most value out of your data
Process and analyze large amounts of data in a simple way, thanks to Service Desk’s OLAP engine that powers dashboards and reports.
Get real-time performance information
Gain the visibility you need to drive process improvement in your services, with real-time information, even from multiple help desks.
Customize and share dashboards
Build dashboards and share them with team members and stakeholders for better transparency.
Enterprise Service Management applied
How can your organization benefit from an ESM platform? For starters, if there are repetitive tasks or issues, time sensitive requests or multiple participants of a process, ESM can transform the way things are done.
A new employee hire triggers a new record in your Human Resources Management System, followed by a request to Facilities for workspace preparation and IT so that they ensure the required devices are in stock (or trigger a new buy order to purchase them).
The knowledge base can serve as a time saver for frequently asked questions such as payroll, benefits or specific processes.
Finance can centralize the reception of invoices or payment requests for day to day expenditures.
Contracts or any other legal document can be reviewed and approved by the legal department with automatic notifications to the CEO.
Employees can notify Facilities for any repair needed in the office building.
Upper right quadrant ESM capabilities at a fraction of the cost
Get the best of ESM with easy no-code configuration, freeing you from expensive third-party integrations, decreasing the total cost of ownership. Migrating to InvGate Service Desk from your current solution is easy.
Powering top IT teams around the world
Let us help you on your next ESM project
This is just a glimpse of everything that InvGate Service Desk can do for you. Let’s get in touch and work together on your next project.
How the best IT teams achieve success
Join over 400+ companies already growing with InvGate.
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