Take a Self-Guided tour of InvGate Service Desk
Click on a product tour to get an introduction to the main use cases of InvGate Service Desk, and launch the live instance to try it by yourself.
New to InvGate Service Desk? Start with the product overview.
Watch our 5 min demo
We suggest starting with the product overview tours.
End-User Walkthrough
Learn to interact with the portal, create requests, use the Knowledge Base, manage request actions, and receive notifications.
Agent Walkthrough
Gain proficiency in navigating InvGate Service Desk from an agent's perspective. Learn how to utilize dashboards, manage your workload, view and modify tickets with various tools, handle new requests, and leverage the Knowledge Base.
Admin Walkthrough
Explore the low-code, no-code approach to configuring the system, covering settings, users, help desks, service catalog, requests, and more.
Setting up InvGate Service Desk
Explore InvGate as we quickly set up two help desks - IT and HR -. From agent assignments to custom work hours, see the platform's capabilities. Learn how to add users and get a glimpse of our user interface.
Self-Service Portal setup
Navigate the initial configuration of InvGate's Self-Service Portal. Discover the customization possibilities and how to set categories and services for end-user and agent access.
Knowledge Base on InvGate Service Desk
Set up Knowledge Base articles. Explore content creation, audience targeting, and publishing. Users can locate articles, use suggestions, and give feedback. Admins view article metrics and dashboard analytics.
We wanted a Service Desk solution that is easy to use and yet can accommodate complex workflow. InvGate Service Desk answered all of these
Asia Sinergi
Senior Technical Program Manager
If you can think it, it will do it. Ease of use. Ability to create multiple help desk divisions to keep service requests separated. One stop for our end. Great product
Columbus Public School
Network & Systems Administrator
We are transforming the way we work to become more agile. InvGate Service Desk is accompanying us in this transformation process, helping us to implement changes in a way that is practically transparent to the entire organization
Farmacity
Level One Support Efficiency Leader
Invgate‘s Service Desk is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio. Its capabilities have enabled us to significantly improve our organization‘s IT service management
Smartmatic
IT Support Manager
