IT Service Management Tool
AI-powered Service Management platform. Built to resolve faster.
InvGate Service Management combines the flexibility of no-code design with the power of embedded AI, helping you resolve faster, work smarter, and scale effortlessly.
AI for ITSM
An AI-companion embedded in your service management operations
With InvGate AI Hub, your team gets more time to focus on what truly needs their attention, while AI suggests answers, routes tickets, generates knowledge, and deflects requests through a virtual service agent.
Learn more about AI for ITSM
AI-powered tickets summaries
Skip the back-and-forth. AI-powered ticket summaries highlight what matters so agents can jump straight to resolution.
Virtual Service Agent
Always-on support, right where your users work. InvGate’s AI-powered service agent lives in Microsoft Teams and WhatsApp, helping employees solve issues, find answers, and get routed to the right help, all without creating a ticket.
AI-assisted Knowledge Article generation
Create helpful content without starting from zero. Agents can turn resolved tickets into polished, searchable articles with AI-assisted drafting, accelerating knowledge base growth and boosting self-service adoption.
Automate your workflows. No coding required.
Own the process of creating and managing your organization’s workflows with a visual no-code builder designed to make your job easier.
Learn more about workflows
Visual workflow editor
A card-style workflow builder helps you capture complex processes that require multiple approvals and routings.
Pre-built workflow templates
Accelerate setup with a library of ready-to-use templates for common IT and business processes like onboarding, incident resolution, and change management.
Seamless integrations
Connect your workflows with essential IT and business tools —including Microsoft Entra ID, Google Workspace, Jira, Slack, and SCCM—to synchronize data, trigger actions, and reduce silos across your tech ecosystem.
Global leaders trust InvGate
“We are in the Education industry and our system of priorities is totally different from a traditional company. InvGate Service Management permitted the right level of customization to fit our needs.”
Martin Nuñez - Service Desk Manager
“We are one full support department now, which is amazing. Even though it's spanning so many groups and teams, InvGate Service Management is one place to go for help.”
Megan Engels - IT Service Desk Manager
“We are transforming the way we work to become more agile. InvGate Service Management is accompanying us in this transformation process.”
Marcos Aste - Level One Support Efficiency Leader
“InvGate Service Management is the tool that not only satisfies our long list of requirements, but has the best price-performance ratio.”
Anngy Dordelly - IT Support Manager
ITSM Analytics
Gain full visibility into your service desk
Customize and share performance dashboards to keep your team and stakeholders informed. Ensure transparency, monitor real-time metrics, and take timely action to maintain exceptional service delivery.
About ITSM Analytics
Build custom dashboards
Create tailored dashboards to surface the most relevant data for your role, whether you're tracking SLAs, monitoring asset performance, or sharing insights with other stakeholders.
Act faster with smarter reporting
Leverage 150+ built-in metrics to cross-analyze requests, assets, and configuration items, empowering you to make informed decisions quickly and confidently.
Share dashboards with stakeholders
Enhance transparency and trust by giving customers and other stakeholders access to personalized dashboards that provide real-time visibility into service desk performance and status.
Integrate with your IT Asset Inventory
Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents.
Link CIs to tickets
Link tickets with devices for future reference and problem detection.
Access quick visibility of users’ CIs
Provide agents with a list of devices, contracts, and business applications linked to a user.
Detect recurring problems
See past incidents registered for a CI and detect potential problems to be solved.
Smooth onboarding backed by experts
From day one, InvGate’s Implementation and Customer Experience teams are by your side to ensure a smooth transition. With expert-led configuration and ongoing support, you’ll be up and running in no time.
Kick-off and needs assessment
Initial configuration and system integrations
Role-based training for teams
Go live and post-go-live support
Continuous improvement and success monitoring
Start evaluating It yourself
Try InvGate Service Management for free and see how quickly your help desk can start delivering real value.
Migrate in a day
Coming from another ITSM platform? No problem. InvGate Service Management makes it simple to make the switch, in just one day.
Expert support, every step of the way
Backed by a track record of over 1,500 successful implementations, our Customer Success team supports you every step of the way.
InvGate Service Management is used by organizations to support millions of users around the world.
Frequently Asked Questions
Everything you need to know about InvGate Service Management.
In InvGate Service Management, agents refer to the licensed users that solve requests and perform related tasks.