Build a state-of-the-art service desk
InvGate Service Desk empowers your support team to deliver outstanding service, with an intuitive ticketing solution, workflow automation, and ITIL-ready capabilities.
Arrange the backlog in a smart way, allowing agents to see all the important information about their tasks in one place.
Divide requests that require immediate action by the agent from those that are on hold, enabling them to prioritize effectively.
Get a full view of all requests in the backlog with visual cues on the first response and resolution SLAs.
List the pending actions and include easy one-click options for more efficient resolution.
Powering top IT teams around the world
Ticket Management
Provide agents with a tool to help them help better
A ticket management solution that lets agents focus on what’s most important, by organizing work based on priority, SLA, and urgency helping avoid bottlenecks by highlighting actions that can be solved with just one click.
Watch: 5-minute demo of InvGate Service Desk
Modern UI for better management
InvGate helps agents stay organized by providing clarity on requests that need attention.
Improve collaboration between teams
Empower agents by providing full visibility of ticket changes, linked requests, and configuration items. Easy access to knowledge base, ticket tasks, and the capability of adding watchers and approvers.
Provide visibility of performance
From request’s time metrics, time tracking, and customer ratings, give agents the tools for self-improvement and performance awareness.
ITSM Analytics
Have a clear view of your service desk
Customize and share your performance dashboards to provide transparency on the state of your service desk and take action when needed.
Build custom dashboards
Customize dashboards to adapt to your and other stakeholders’ needs.
Act faster with better reports
Cross-analyze over 150 metrics, to create the reports, linked requests and configuration items to make faster and better decisions.
Share dashboards with customers
Improve stakeholder satisfaction by providing access to custom dashboards, giving visibility on the status of the service desk.
Workflows
Automate your operations
Manage change, problems and incidents by automating processes with workflows and third-party integrations and assist your agents with AI-powered suggestions.
Visual workflow editor
Make automation available to your entire organization for any of the processes needed.
AI-powered suggestions
Improve agents’ efficiency by providing them with suggested actions based on repeated patterns.
Integrate third-party apps
Integrate workflows with other apps using Zapier or InvGate’s API.
Self-service portal
Empower your organization
Enhance end-user experience with a branded self-service portal with an integrated knowledge base and a service catalog.
Service catalog
From HR to IT, give visibility and access to your customers on everything your organization can do for them.
Create a cross-organization service process
Implement Enterprise Service Management best practices by integrating your entire organization under one service desk.
Centralize communications into one platform
Let users use their channel of choice, be it e-mail, the self-service portal or Microsoft Teams. Everything is organized in one place.
IT Asset Management
Integrate with your IT Asset Inventory
Connect your IT Asset Inventory into your service desk for a unified view of asset-related incidents.
Link CIs to tickets
Link tickets with devices for future reference and problem detection.
Quick visibility of users’ CIs
Provide agents with a list of devices, contracts, and business applications linked to a user.
Detect recurring problems
See past incidents registered for a CI and detect potential problems to be solved.
ITSM Implementation
Set up an enterprise-level service desk in record time
No-code configurations, pre-built functionalities, and praised post-sale support to have your service desk ready in no time.
Up and running in 5 minutes
Try InvGate Service Desk for free, and learn how easy it is to put your help desk to work.
Migrate in a day
Moving from another help desk solution? No big deal. Read how easy it is to migrate your help desk into InvGate Service Desk.
A world-class Customer Success team to support your success
Every InvGate customer has access to our Customer Success team who has helped 1,500+ organizations create state-of-the-art service operations.
InvGate Service Desk is used by organizations to support millions of users around the world.
Check out InvGate as your ITSM solution
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