Self-Service Portal
Empower your employees with an adaptable and modern self-service portal.
Self-Service Portal
User-friendly and customizable
Take control of your support experience with InvGate Service Desk. Create a fully customized self-service portal that reflects your brand and meets the needs of your employees.
The intuitive interface makes customization easy, allowing you to change colors, logos, and layouts to fit your brand perfectly.
Powerful configuration and customization features that empower you to create a self-service portal that provides your customers a seamless and effortless experience.
Mobile
Mobile ready
Employees can access IT support from anywhere with InvGate Service Desk.
The responsive design ensures a seamless experience on any device, allowing your employees and customers to access the self-service portal from anywhere at any time.
User Authentication and Management
Import users from multiple directories
InvGate Service Desk makes it easy to manage users and roles, as it integrates safely and seamlessly to popular authentication and directory services like Microsoft 365, G Suite, and Azure. Single sign-on and simple access improve the user experience, resulting in a more beneficial and efficient experience for both the support team and customers.
Incident Reporting and Management
Streamline incident reporting and request management with InvGate Service Desk’s self-service portal. End-user’s can easily create and track their requests, enabling a quick and efficient resolution of incidents.
The intuitive interface makes it simple for users to check the status of their requests and receive notifications when their request status changes.
End-user’s can execute simple tasks, such as approvals or request updates, directly from the portal, providing an optimized support experience.
With InvGate Service Desk, incident reporting and request management have become a piece of cake for support teams and end users.
Service Request and Catalog
Empower employees and customers with a self-service portal that offers all the support services they need in a simple, easy-to-use catalog. The intuitive design of the portal makes it easy for end users to quickly find the information and resources they need. This reduces the time it takes to resolve incidents and improves overall satisfaction.
From HR to facilities and more, handle employee requests easily, delivering services, information, and change in one place. Say goodbye to disconnected processes and hello to a unified, innovative support experience.
Knowledge Base and Search
Unlock the full potential of self-service with a complete knowledge base aligned with the service catalog. End users can access all the information they need to resolve incidents independently, promoting self-sufficiency and reducing the burden on support teams.
Offers your employees and customers an innovative and intuitive support experience with a natural language search bar that adapts to end-user’s needs.
InvGate Service Desk search bar quickly provides users with the requests they are searching for and offers relevant information as they type. This saves time and improves the accuracy of results, reducing the number of misdirected requests and improving overall efficiency.
Status Updates and Notifications
Incident status updates
Offer portal users news broadcasts and intelligent notifications. The broadcasts report on crucial matters such as business-impacting outages and scheduled downtime for future events.
Feedback and Surveys
Feedback and Surveys
Improve by requesting feedback from end-user’s regarding their satisfaction with support team requests and knowledge base articles.
Reports and Analytics
Dashboards and Reports
Support teams and management can easily access dashboards and reports based on customer and end-user feedback for the portal. This allows for quick analysis and informed decision-making.
Integrations
Seamlessly integrate third-party applications
Native integrations with Microsoft Teams and APIS to easily connect with other services such as Slack, Okta, Trello, Monday, and other communication and collaboration services for a complete customer and end-user experience.
Multi-Language and Accessibility
Personalization and configuration
Easily configure and customize time zones, language, and currency for a tailored experience. Perfect for multinational companies with the ability to create different settings for different regions.
Benefits of a Self-Service Portal
Available as an on-premise or SaaS solution, InvGate Service Desk’s self-service capabilities offer a number of important benefits to IT departments (plus other business functions if used outside IT). The available benefits will differ from customer to customer based on operational decisions and organizational culture, but most customers will seek to realize a number of the following benefits from the introduction of InvGate’s self-service capabilities:
A Better Customer Experience
Reduced Costs
Improved Availability
Improved Efficiency
Employees now expect to see consumer-grade self-service capabilities in the workplace, including issue logging, service request catalogs, and knowledge availability for self-help. Plus, anytime, anyplace, any device access to services, information, and help. It’s the growing extension of what started as the Consumerization of IT.
Save IT, and ultimately the business, time and money by allowing the end user to do what the service desk did previously – the capture of incident or service request information in self-created tickets or by removing the need for IT staff involvement altogether. As the end user helps themselves via the knowledge base and/or the use of self-service automation capabilities.
Self-service can be used to extend the service desk’s opening hours without the need for additional staff and the associated costs. It also extends the reach of the service desk for global organizations, with self-service allowing the addition of local language use with a minimal investment in language expertise.
Self-service will benefit both service desk agents and end users in terms of end users helping themselves. However, the real efficiencies to be had will be realized through backend workflow and automation to deliver resolutions with a minimum of human interaction and delay.
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