Service Desk Self-Service Portal
Create a fully customized and branded self-service portal to support the management of end user issues and requests. Improve IT support’s operational efficiency, reducing costs, and enhancing end-user experience.
More Power to Your Employees

A brandable and customizable self-service portal where end users can create and track requests, view current outages, search the knowledge base for solutions, and provide feedback on your service performance.
Allow end users to select their required IT products and services from a predefined online portfolio of available items based on the users role and keep them informed on the status of request through the provisioning process.

The self-service portal can be used for all the organization departments including HR, facilities and other business functions that deal with employee requests for help, service, information and change.

Self-service is another access channel to the service desk that allows end users to provide details of their issue or service request at their own pace, 24/7. Or they can self-help with access to the knowledge base of frequently asked questions (FAQs) and knowledge articles – the fixes to common issues or explanations on how to do things such as setting up mobile email on a personal device.

End users no longer have to call or email the service desk for an update on their incident or service request. Self-checking of ticket status saves both the end user and service desk time. Plus they can access news broadcasts and intelligent notifications. Broadcasts can report important issues, such as business-affecting outages, or forthcoming events such as planned downtime.
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