Get to know InvGate Service Management
Explore key features to get to know our solution. Go at your own pace or connect with an agent for guidance.
Enhance agents
Provide service desk agents with tools, automation, and AI-powered capabilities to make their work easier, avoid manual and repetitive tasks, and help them focus on what matters most
How to create a tier 0 for support that actually works
Tier 0 support explained: practical steps to build a self-service experience that cuts down tickets and improves employee satisfaction.
How to set up an omnichannel support strategy
Learn how to set up an omnichannel support strategy in InvGate Service Management with integrated portal, email, Microsoft Teams, WhatsApp, and more.
10 service desk automation ideas you need to apply ASAP
Discover 10 automation ideas with InvGate to streamline your service desk operations, save time, and improve support consistency.
Align business processes
Make the most out of our workflow builder, align business processes across the organization, and break down silos once and for all.
How to set up an employee onboarding workflow
Learn how to build an employee onboarding workflow on InvGate Service Management. Coordinate tasks, streamline approvals, and standardize your process.
How to automate a request for change with workflows
Learn how to set up a change request workflow in InvGate Service Management with clear steps.
How to create a Knowledge Management workflow (creation and update)
Learn how to set up a Knowledge Management workflow in InvGate Service Management to create and update articles with clear steps.