An AI-powered knowledge base for a smarter service desk

Transform relevant solved issues into actionable knowledge - drafted by AI, and reviewed by your team.

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AI knowledge base

Faster documentation. Smarter support

Leverage AI to create and maintain consistent, high-quality knowledge articles faster, and turn your knowledge base into a powerful engine for self-service — powering Virtual Agents, deflecting tickets, and scaling support with ease.

Transform resolutions into articles

Transform resolutions into articles

With AI-assisted knowledge article generation, automatically draft articles based on service request resolutions, so your team can spend less time writing and more time sharing.
Contextual Knowledge Base Article Summaries

Contextual Knowledge Base Article Summaries

When users interact with the Virtual Service Agent, it doesn’t just send them a link. It delivers a contextualized summary of the most relevant article, guiding them to the answer faster and reducing ticket creation through effective self-service.
Foundation for your AI strategy

Foundation for your AI strategy

Your knowledge base is more than a help resource, it’s the backbone of your AI-powered support. By capturing resolutions and documenting best practices, you equip the AI Virtual Agent to deliver faster, more accurate answers and scale self-service across your organization.
Instant answers, powered by your content

Empower the AI Virtual Service Agent with your knowledge base

As users ask questions, the AI Virtual Service Agent draws from existing articles and past resolutions to deliver fast, accurate, and contextual responses without human intervention. This leads to smarter deflection, fewer repetitive tickets, and a seamless self-service experience across chat platforms and your portal.

About the AI Virtual Service Agenttest

Build a knowledge base that works for everyone

Empower teams to create, manage, and share knowledge with the right tools to support clarity, consistency, and scalability across the organization.
Build a knowledge base that works for everyone
Rich media editor

Rich media editor

Craft engaging content using a versatile editor that supports videos, images, audio, and file attachments, making it easier for users and agents to understand and act on the information.
Multi-level knowledge base

Multi-level knowledge base

Deliver the right information to the right people with content tailored to both end-users and support teams. Structure knowledge in layers to support everything from self-service to complex troubleshooting.
Role-based administration

Role-based administration

Set granular permissions to define who can create, edit, or approve articles. This ensures that content stays accurate, relevant, and aligned with internal standards without bottlenecks.

Continuously improve your knowledge base with real user insights

Keep your help content relevant and effective by collecting end-user feedback and combining it with view and usage data to uncover gaps, improve articles, and boost effectiveness.

Benefits of InvGate Knowledge Base

InvGate Service Management’s Knowledge Base will help your company to up its IT support game. Thanks to the 24/7 availability of knowledge articles, end users can help themselves whenever they need to. End users are also helped by available knowledge while filling out self-service tickets, with InvGate Natural Language Technology used to offer up relevant knowledge articles that might allow them to self-help rather than having to wait for service desk assistance.

Increased speed of service restoration

If end-users can help themselves through self-help then it will most likely be a quicker resolution than calling or emailing the service desk. IT support personnel will be able to provide speedier solutions too. This is particularly beneficial to members of staff who might still be learning the ropes.

Discover other Service Management features

Everything you need to provide outstanding service.

Ticket Management

Manage your incidents

AI-Powered

Enhance support efficiency

Self-Service

Encourage self-help

Workflows

Improve IT efficiency

AI Virtual Agent

Conversational ticket resolution

Analytics

Analyze your efforts

Knowledge Base

Build and share knowledge

Change Management

Better manage change

Problem Management

Get proactive

Automation

Automate support processes

ITIL

Employ best practices

SLAs

Prioritize IT operations

Gamification

Improve team productivity

Multiple departments

Extend outside IT

Check out InvGate as your ITSM solution

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Clear pricing

No surprises, no hidden fees — just clear, upfront pricing that fits your needs.

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Easy migration

Our team ensures your transition to InvGate is fast, smooth, and hassle-free.

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