Faster documentation. Smarter support
Leverage AI to create and maintain consistent, high-quality knowledge articles faster, and turn your knowledge base into a powerful engine for self-service — powering Virtual Agents, deflecting tickets, and scaling support with ease.

Transform resolutions into articles

Contextual Knowledge Base Article Summaries

Foundation for your AI strategy
Empower the AI Virtual Service Agent with your knowledge base
As users ask questions, the AI Virtual Service Agent draws from existing articles and past resolutions to deliver fast, accurate, and contextual responses without human intervention. This leads to smarter deflection, fewer repetitive tickets, and a seamless self-service experience across chat platforms and your portal.
About the AI Virtual Service Agent

Build a knowledge base that works for everyone


Rich media editor

Multi-level knowledge base

Role-based administration
Continuously improve your knowledge base with real user insights
Discover other Service Management features
Everything you need to provide outstanding service.
Ticket Management
Manage your incidents
AI-Powered
Enhance support efficiency
Self-Service
Encourage self-help
Workflows
Improve IT efficiency
AI Virtual Agent
Conversational ticket resolution
Analytics
Analyze your efforts
Knowledge Base
Build and share knowledge
Change Management
Better manage change
Problem Management
Get proactive
Automation
Automate support processes
ITIL
Employ best practices
SLAs
Prioritize IT operations
Gamification
Improve team productivity
Multiple departments
Extend outside IT